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<p>[QUOTE=&quot;Lehigh96, post: 595269, member: 15309&quot;]As a hotelier, I can state without a doubt this is correct.&nbsp; People love to throw the saying &quot;the customer is always right&quot; around.&nbsp; I teach my employees that a &quot;profitable customer is always right.&quot;&nbsp; The grifters of our society have learned that if you complain about anything, you can then complain about the way their ridiculous complaint was handled in order to demand compensation.&nbsp; This is a scam designed to obtain services without paying for them.&nbsp; In good economic times, it is a very successful strategy because it is easy for the manager to take the loss without affecting the company&#039;s bottom line rather than risk being reported to upper management.&nbsp; In times like this, the manager throws the customer (criminal) out on the streets and they get nothing.&nbsp; These people should be ostricized by the rest of society and told exactly where to go!</p><p><br /></p><p>One of these grifters told me last week that he was going to take his business to a competing casino.&nbsp; I told him that if I believed that, I would comp his room just to thank him, and then told him he had 5 minutes to leave my casino or I would have security escort him from the premises.[/QUOTE]</p><p><br /></p>

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