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<p>[QUOTE=&quot;Troodon, post: 595141, member: 4626&quot;]Purely speculation, but perhaps he&#039;s one of those people that believes 4 stars is what you should give for service as expected, and 5 stars should be reserved for going above and beyond?&nbsp; I know some people think that way about giving tips.</p><p><br /></p><p>Even then don&#039;t get how free shipping isn&#039;t an automatic 5 stars on shipping costs... can&#039;t do better than free can you?</p><p><br /></p><p>After years in working retail I can assure you that my experience proves that Bob Tasca guy is right, at least 2% of your customer base will never be satisfied no matter what you do.&nbsp; Some people just outright get off on complaining!&nbsp; Sometimes even about what most people would consider <i>good</i> service... my most recent job (selling shoes) would actually get complaints from people for things like taking the hook off the shoes and putting the shoes in a bag, and other such things that most normal people would consider <i>helpful</i>, not something to complain about...[/QUOTE]</p><p><br /></p>

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