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<p>[QUOTE=&quot;collectornumis, post: 594490, member: 18745&quot;]Herb Kelleher of Southwest Airlines knew this long ago.&nbsp; That is why Southwest Airlines routinely fires its problem customers.&nbsp; They actually send them a letter that says it would be better for them to &quot;fly elsewhere.&quot;&nbsp; What a kick in the teeth for these crybabies.[/QUOTE]</p><p><br /></p>

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