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<p>[QUOTE=&quot;borgovan, post: 594466, member: 13016&quot;]You might want to read a book called &quot;You Will Be Satisfied&quot; by Bob Tasca. </p><p>&nbsp;</p><p>I think this book is essential reading for anyone in any service industry. In one part, he points out that no matter how good the customer service is, 2% of people will never be satisfied, and really it&#039;s a waste of time and resources to go after this segment. Let this be the 2% of your business that you let go to your competitors -- but they won&#039;t want them either.[/QUOTE]</p><p><br /></p>

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