Can Never Please Anyone...

Herb Kelleher of Southwest Airlines knew this long ago. That is why Southwest Airlines routinely fires its problem customers. They actually send them a letter that says it would be better for them to "fly elsewhere." What a kick in the teeth for these crybabies.

 

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Words of wisdom......

 

Purely speculation, but perhaps he's one of those people that believes 4 stars is what you should give for service as expected, and 5 stars should be reserved for going above and beyond? I know some people think that way about giving tips.

Even then don't get how free shipping isn't an automatic 5 stars on shipping costs... can't do better than free can you?

After years in working retail I can assure you that my experience proves that Bob Tasca guy is right, at least 2% of your customer base will never be satisfied no matter what you do. Some people just outright get off on complaining! Sometimes even about what most people would consider good service... my most recent job (selling shoes) would actually get complaints from people for things like taking the hook off the shoes and putting the shoes in a bag, and other such things that most normal people would consider helpful, not something to complain about...

 

He gave him bonus coins. To me that is "above and beyond".

 

Wow - I am very strick with the stars, several on the forum took exception with my general guidelines. And yet you would have met all my requirements for 5 stars. But don't let it bother you - as a buyer I read feedback more than I pay attention to the stars.

 

Same. I don't know any stars of the sellers I have bought from.

 

I thought I did go above and beyond, got to him in two days, and gave bonus coins!

Thanks Mark...
It is good to hear, from others that I am doing a good job!

Thank you everyone

 

As a hotelier, I can state without a doubt this is correct. People love to throw the saying "the customer is always right" around. I teach my employees that a "profitable customer is always right." The grifters of our society have learned that if you complain about anything, you can then complain about the way their ridiculous complaint was handled in order to demand compensation. This is a scam designed to obtain services without paying for them. In good economic times, it is a very successful strategy because it is easy for the manager to take the loss without affecting the company's bottom line rather than risk being reported to upper management. In times like this, the manager throws the customer (criminal) out on the streets and they get nothing. These people should be ostricized by the rest of society and told exactly where to go!

One of these grifters told me last week that he was going to take his business to a competing casino. I told him that if I believed that, I would comp his room just to thank him, and then told him he had 5 minutes to leave my casino or I would have security escort him from the premises.

 

lol I bet he enjoyed that wtg

 

Theres 1 in every crowd.

 

As someone who buy's areat deal on ebay, I not only check a sellers feedback, I also leave feedback and stars for every item I buy, I also inform the seller as soon as a item arrives.

I am happy to give 5 stars if
the item arrives within 1 week of payment (UK, Overseas longer)
Item matches discription
The shipping is not over the top (Well packed)
There Communication is good (Email to say money recieved or item shipped)

What gets me is when a seller blatently lies about when a item is shipped. I know the post office can take time so am happy to wait but I can also read a post mark LOL

Tm if I had been the buyer you would have got praise for the freebies in the comments and 5* all the way.
Did you consider emailing him to ask for his comments on your service? something along the lines of
Hope you dont mind me asking but in a effort to improve my services I am interested in what you thought of our transaction :whistle:

 

Well, I could do that, who knows, what I'll get back from him??

 

I rate stars based on my view of how well the seller held up to their contract.
Item as Described, 5-exactly as desc or better, 4-slightly less, 3-less than, etc.
Communication, 5-None/Friendly,4-Unanswered w/ no problem, 3/2/1/ Problem unsolved
Shipping time, 5- if it arrives with what the auction says is the Max wait, even 2 weeks, because that is the contract I bid on, 4- if longer than the specified time, 3- longer than a week past due and so on.
S&H Charges, 5- if what I paid or near to went into packing and shipping, 4- if it is alittle expensive, 3- if it is double the cost nessasary and so on.

 

Maybe they buyer expected you to drive all night and deliver it personally at 6:00am

 

I've only done that once...And I didn't like it so much...So the rest of my buyers will have to settle with getting it in 2 days...Instead of 8 hours.. LOL