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<p>[QUOTE="jaceravone, post: 461217, member: 9474"]Well, I just got off the phone with a fantastic CS rep from the US mint. I told her the entire story that I have posted here and what happened and explained to her that I was concerned that I would be labled a trouble maker or flagged should I return a coin because it is truely defective or damaged. She was incredibly apologetic and assured me that conversation should not have taken place. I also apologized for my unpleasant behavior and that it was not usual for me to behave in such a way. Im in sales so I know how it is to deal with irrational customers and I typically behave in a very respectful way, even if I know the customer is wrong and I am right... which is nearly all the time. <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie2" alt=";)" unselectable="on" unselectable="on" /> She looked in my account and assured me that there was no comments at all that reflect that entire conversation. All that was noted was the conversations that I had with the 4 CS reps who were telling me that my address wasn't matching up with my credit card #. The mint CS reps do have the ability to document anything that is said during a call and can note these comments in your account at the mint. But I was also assured that these comments, should they have been documented, would have absolutely no impact on future ordering. The only time they would have even looked at the comments was if there were a problem such as me returning a coin, then that may have been an issue. Fortunately, I can rest easy tonight and enjoy my new FS coin that came in today.[/QUOTE]</p><p><br /></p>
[QUOTE="jaceravone, post: 461217, member: 9474"]Well, I just got off the phone with a fantastic CS rep from the US mint. I told her the entire story that I have posted here and what happened and explained to her that I was concerned that I would be labled a trouble maker or flagged should I return a coin because it is truely defective or damaged. She was incredibly apologetic and assured me that conversation should not have taken place. I also apologized for my unpleasant behavior and that it was not usual for me to behave in such a way. Im in sales so I know how it is to deal with irrational customers and I typically behave in a very respectful way, even if I know the customer is wrong and I am right... which is nearly all the time. ;) She looked in my account and assured me that there was no comments at all that reflect that entire conversation. All that was noted was the conversations that I had with the 4 CS reps who were telling me that my address wasn't matching up with my credit card #. The mint CS reps do have the ability to document anything that is said during a call and can note these comments in your account at the mint. But I was also assured that these comments, should they have been documented, would have absolutely no impact on future ordering. The only time they would have even looked at the comments was if there were a problem such as me returning a coin, then that may have been an issue. Fortunately, I can rest easy tonight and enjoy my new FS coin that came in today.[/QUOTE]
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