Message:

<p>[QUOTE=&quot;Vegas Vic, post: 2007632, member: 58810&quot;]Please highlight the part in my post where I said its fine for the customer to be rude, childish and insulting. When you have done that I&#039;d like to see you then highlight the part where the person has to just put up with it.</p><p><br /></p><p>I don&#039;t mind having a debate but please respond to what I actually say. I know it is easier to first adjust or change what I say and then make smart or witty remarks about it. But let&#039;s focus on what I said and not what you think I said.</p><p><br /></p><p><b><span style="color: #0000ff">It is not ok to be rude, childish or insulting to anyone and I never said it was ok to act that way.</span></b> But there is a right way and a wrong way to respond to a customer insulting you. Remember everyone has a different interpetation of what is and is not rude. As a retail salesman you are statistically bound to meet many people who think they are acting ok but you think are insulting you. Sometimes you will be right and sometimes you take offense to what many other think normal.</p><p><br /></p><p>The professional acts like an adult and simply thanks the rude person for their time and asks them to move on. <b>Please note, it is not ok to be rude or insult someone</b>. But in sales it is bound to happen if you are dealing with the general public.</p><p><br /></p><p><br /></p><p><br /></p><p>What service industry jobs are you referring to? I&#039;d love to know what job it is ok to &quot;hand someone their teeth&quot;.[/QUOTE]</p><p><br /></p>

Your name or email address:

Do you already have an account?

• No, create an account now.
• Yes, my password is:
• Forgot your password?

Stay logged in