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<p>[QUOTE=&quot;DiomedesofArgos, post: 5361975, member: 115035&quot;]I got some stuff from Roma in London, but it didn&#039;t ship DHL, fortunately.&nbsp; Numismatik Naumann in Austria uses DHL and I am not too impressed.&nbsp; Now, I didn&#039;t have to provide SSN or pay any extra fees, but DHL ended up sending the package to the USA and to the hub or whatever it&#039;s called for my area.&nbsp; The package was literally 30 minutes from my house...and then they shipped it to Canada!&nbsp; Concerned it was maybe making its way back to Austria, I called and spoke to someone.&nbsp; Totally disinterested, the woman I spoke to looked up the package after I explained what was going on and reported to me that my package was in Canada...&nbsp; Yes, indeed...</p><p><br /></p><p>So I reexplained the situation and why it should not be in Canada and why it should in fact be in my hand since it was recently so close.&nbsp; Again, totally disinterested and seemingly unable to comprehend what I was telling her, she said she would move the ticket to whatever they call their next level of service and said someone would call me within 24 hours.&nbsp; Fortunately, my package made its way back, though no one ever did call, so I am not sure if the Canada hub realized the mistake or if customer service intervened.&nbsp; Granted, I have ordered more than once from Numismatik Naumann and other times the package arrived okay, but I was shocked at how poor the customer service at DHL was.&nbsp; I don&#039;t know if it&#039;s inhouse or what, but it was for sure an American I was talking to from the accent.[/QUOTE]</p><p><br /></p>

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