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<p>[QUOTE=&quot;Lord Geoff, post: 1720765, member: 42001&quot;]I am not sure this is relevant to Ebay.&nbsp; The online marketplace is completely different from real life.&nbsp; For one thing, I am guessing many of the spoiled customers you kept happy were repeat customers, whereas the majority on ebay are not.</p><p><br /></p><p>More importantly, the nature of negative reviews is extremely powerful.&nbsp; While they may be wholly in the wrong, the truth of the matter is that even when wrong Ebay will allow them to post negs which will greatly hurt your sales.&nbsp; If one of those customers could say &quot;Well forget you then&quot; when you drew the line and that response of theirs eliminated 5 of your other customers, would you still be so quick to draw the line?&nbsp; When that customer knows that they can so easily hurt your business, that only makes things worse.</p><p><br /></p><p>While I agree in principle of course with what you are saying, I am not sure that it is good advice at all for those selling on Ebay, at least as it is configured now.&nbsp; Negs are a real and powerful thing.[/QUOTE]</p><p><br /></p>

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