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Message:: [QUOTE="GDJMSP, post: 1720760, member: 112"]Ya know, actually you probably don't know, but I spent 20 years keeping the most difficult people in the world to keep happy, happy. Know who those people are ? They are the ones who can afford to spend $5 million on a house that they only stay in 2 weeks out of the entire year. So yeah, I do know a thing or two about customer service and have more than just a bit of experience with it. And one of things I found out very early on was that you have to draw the line someplace. And that place is where what they are doing is wrong. You see, contrary to the old adage, the customer is NOT always right. Yeah they are right when you have done something wrong, and you should bend over backwards in an effort to make them happy. But when they do something wrong, and then demand that you fix it because they are the customer, you don't owe them a dang thing ! Respect is a two way street and when you let people, even customers, walk all over you, they will very quickly lose any and all respect for you. And when others see that happen they will do the same thing to you. And soon thereafter, that eating you are talking about comes to an end because you no longer have a profitable business.[/QUOTE]