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<p>[QUOTE="C-B-D, post: 1720125, member: 43130"]So this has happened twice in a week for me, from 2 different bidders. Someone wins a coin for WAY more than it's worth, then within a couple hours after the end of the auction, they email me something like this, "Please cancel this transaction. I thought this was the quarter, not the half dollar and don't want the coin." Now, the problem is, I have a full return policy. So even if I enforce their winning bid, one of two things can happen. 1. They never pay and 6 days later they get an unpaid item strike. or 2. They pay and take advantage of my return policy, then after we jump through those hoops I'm at risk of getting a bad feedback because they're irritated that I didn't cancel the transaction. <u>I feel like I'm dodging negative feedback bullets, so I've just been granting their requests for cancellation</u>. I know buyers have all the rights on eBay, but I am quite certain that these buyers simply have buyer's remorse. They want to win so they put in a giant bid, but if it goes too high, they make up excuses to back out. I wonder, should I ignore these type of e-mail requests and just open a case and let that process run it's course?[/QUOTE]</p><p><br /></p>
[QUOTE="C-B-D, post: 1720125, member: 43130"]So this has happened twice in a week for me, from 2 different bidders. Someone wins a coin for WAY more than it's worth, then within a couple hours after the end of the auction, they email me something like this, "Please cancel this transaction. I thought this was the quarter, not the half dollar and don't want the coin." Now, the problem is, I have a full return policy. So even if I enforce their winning bid, one of two things can happen. 1. They never pay and 6 days later they get an unpaid item strike. or 2. They pay and take advantage of my return policy, then after we jump through those hoops I'm at risk of getting a bad feedback because they're irritated that I didn't cancel the transaction. [U]I feel like I'm dodging negative feedback bullets, so I've just been granting their requests for cancellation[/U]. I know buyers have all the rights on eBay, but I am quite certain that these buyers simply have buyer's remorse. They want to win so they put in a giant bid, but if it goes too high, they make up excuses to back out. I wonder, should I ignore these type of e-mail requests and just open a case and let that process run it's course?[/QUOTE]
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