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<p>[QUOTE=&quot;davidh, post: 2890749, member: 15062&quot;]I&#039;ve said before, and will probably say again in the future, that if you ever have a problem like this, or any problem dealing with customer (dis)service that just can&#039;t be resolved at any normal level, just go to the state&#039;s (where the business is located) Attorney General&#039;s web site and fill out the on-line complaint form.&nbsp; Supply as much information as possible, including the problem, actions taken, people spoken to, dates, etc; and what resolution you expect and the AG will go right to the top to get answers and results.</p><p><br /></p><p>Usually, trying to solve these things from the bottom up is a fool&#039;s errand.&nbsp; The AG works from the top down; when a company president or CEO gets an inquiry from an AG, magic happens.&nbsp; I&#039;ve done it several times and it works like a charm.&nbsp; Sometimes you even get extras from the company - I once got extra time from a phone carrier after the AG came down on them.[/QUOTE]</p><p><br /></p>

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