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<p>[QUOTE="Darchangel, post: 1530940, member: 37158"]Would you believe this just got resolved today? After several phone calls and 2 personal visits since 8/19, I got fed up with folks just sorta passing the buck(s) and went to a manager of a different branch which is very very friendly and I never have any problems with them. I asked him to advocate on my behalf. He sent an email to the branch manager where I had the original problem and cc'd the regional manager that runs 16 branches in the area on Monday morning. Sure enough, my phone rang Monday afternoon. The problem branch manager stated that this was the first she was hearing of my issues (SURPRISE!) and promised to get on it and call me shortly after 9 this morning. She called at 10:15 and said she was still waiting for a last bit of info. She finally called again around 4ish to say they were depositing the $150 into my account. She made comments about how all the reports kept showing the machine count as correct, yet she knew of several problems with the machine during the week that I dumped. She also said that the good branch manager knows that I'm always "on point" with my dumps and that I do this a lot. (I'm assuming they must have records of my penny receipts and can see that the amts are usually at the $250 or $500 mark +/- $1) I just said ok and thank you. Funny thing was that the last thing she said was that she'd like me to go to her first if I have any problems in the future. I bet she got spanked by the regional manager.</p><p><br /></p><p>No worries for her, as I won't be using that branch again.[/QUOTE]</p><p><br /></p>
[QUOTE="Darchangel, post: 1530940, member: 37158"]Would you believe this just got resolved today? After several phone calls and 2 personal visits since 8/19, I got fed up with folks just sorta passing the buck(s) and went to a manager of a different branch which is very very friendly and I never have any problems with them. I asked him to advocate on my behalf. He sent an email to the branch manager where I had the original problem and cc'd the regional manager that runs 16 branches in the area on Monday morning. Sure enough, my phone rang Monday afternoon. The problem branch manager stated that this was the first she was hearing of my issues (SURPRISE!) and promised to get on it and call me shortly after 9 this morning. She called at 10:15 and said she was still waiting for a last bit of info. She finally called again around 4ish to say they were depositing the $150 into my account. She made comments about how all the reports kept showing the machine count as correct, yet she knew of several problems with the machine during the week that I dumped. She also said that the good branch manager knows that I'm always "on point" with my dumps and that I do this a lot. (I'm assuming they must have records of my penny receipts and can see that the amts are usually at the $250 or $500 mark +/- $1) I just said ok and thank you. Funny thing was that the last thing she said was that she'd like me to go to her first if I have any problems in the future. I bet she got spanked by the regional manager. No worries for her, as I won't be using that branch again.[/QUOTE]
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