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<p>[QUOTE="Atreides, post: 1439213, member: 36287"]Just wanted to give everyone an update with my coin counter situation. I stopped by the branch today and the manager came up to me, told me that he spoke to his regional manager, and that since they had no way of knowing whose coins were whose they could only offer me a $10 customer satisfaction check. </p><p><br /></p><p>I told them that it was better than nothing, but that it was unacceptable because it is their employee's responsibility to ensure the machine is working when changing the bags before closing the machine, which they didn't. He said that it must have been working or else the people next to me in line would have encountered a jammed machine, but he didn't seem to know that was exactly what had occurred. </p><p><br /></p><p>The manager went to talk to his assistant manager who confirmed my part of the story, and said that I was right and he would reach out to his regional manager again. I cashed my 10 dollar check and now I have to wait to hear back again.</p><p><br /></p><p>Again, I'm not expecting a lot but 10 bucks back (out of $50-60, although I suspect that I may have lost more than that) is better than nothing if the regional manager can't help out. I am going to call the manager later today and tell the regional manager to call me directly, so hopefully I can talk to them and try to convince them myself.[/QUOTE]</p><p><br /></p>
[QUOTE="Atreides, post: 1439213, member: 36287"]Just wanted to give everyone an update with my coin counter situation. I stopped by the branch today and the manager came up to me, told me that he spoke to his regional manager, and that since they had no way of knowing whose coins were whose they could only offer me a $10 customer satisfaction check. I told them that it was better than nothing, but that it was unacceptable because it is their employee's responsibility to ensure the machine is working when changing the bags before closing the machine, which they didn't. He said that it must have been working or else the people next to me in line would have encountered a jammed machine, but he didn't seem to know that was exactly what had occurred. The manager went to talk to his assistant manager who confirmed my part of the story, and said that I was right and he would reach out to his regional manager again. I cashed my 10 dollar check and now I have to wait to hear back again. Again, I'm not expecting a lot but 10 bucks back (out of $50-60, although I suspect that I may have lost more than that) is better than nothing if the regional manager can't help out. I am going to call the manager later today and tell the regional manager to call me directly, so hopefully I can talk to them and try to convince them myself.[/QUOTE]
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