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<p>[QUOTE=&quot;USS656, post: 255280, member: 6641&quot;]I&#039;m sorry but - The customer is not always right.&nbsp; It sounds really nice and cushy for the customer but businesses make decisions every day that are not in the customers best interest or as they would desire.&nbsp; Customers are important but the business should make decisions based on the businesses best interest.&nbsp; Sometimes that favors the customer and sometimes it doesn&#039;t.</p><p>&nbsp;</p><p>The bank and the teller is pretty much one in the same.&nbsp; The teller is a representative of the bank and therefore has certain authority to act on behalf of the business.&nbsp; If a particular bank has established that they are not in business to support coin collectors and/or the tellers have the authority to separate coins or other currency as long as it is in an even denomination - then there is not much you can do but go else where.&nbsp; There&#039;s no ethics involved here, it&#039;s about what you want and they own.&nbsp; They are under no obligation as a teller or a bank to give you specific coins or currency.&nbsp; They can handel that in a professional manner or they can choose to be unprofessional as they were IMO in the situation with the &quot;they&#039;re not here.. and we&#039;re not going to order them&quot;.&nbsp; I&#039;m sorry, but they do not care about your business and they are probably laughing about it over a drink after work.&nbsp; Does that make you feel good as a customer - no.&nbsp; Does it change how they will do business - no.&nbsp; Should you complain to the manager - if it makes you feel better go ahead but that will not affect how the business operates unless you are an exceptionally big customer.&nbsp; Two of my close friends are way-ups in very large banks and its a nasty business and they really don&#039;t care about the individual customer that uses the bank to deposit weekly checks that are spent within a week to pay bills.&nbsp; Even if you carry a balance, unless it&#039;s very large, it will not matter.&nbsp; For that matter, they care very little about small to medium businesses that use them for strictly payroll services as money is moved in and out and seldom sits there for any length of time.</p><p>&nbsp;</p><p>I love to collect coins too and enjoy roll searching. I would love it if banks/tellers gave me what I wanted, but I understand the business side of running a bank enough to understand if the bank or teller does not want to give me coins I ask for - that&#039;s the way it goes. I respect the right they have to deny me something that I do not own.&nbsp; I also have the right to take my business somewhere that is more collector friendly, and nothing makes these banks happier when I do - and that&#039;s OK too.[/QUOTE]</p><p><br /></p>

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