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<p>[QUOTE=&quot;vintagemintage, post: 2563459, member: 75988&quot;]I had the same experience with them for years.... hundreds of thousands of dollars in coins, no problems, usually 2 deposits a week... until about a year ago. I noticed an adjustment on a statement for -$17.80 from a $500 half dollar deposit. On line I was able to open an image of a &quot;Deposit Correction Notice&quot; form filled out by initials &quot;SB&quot;. I called, asked how $17.80 could be missing from a bag of Halves, they credited my account back. Next month, 2 more corrections for $11.48 &amp; $10.95, also signed by &quot;SB&quot;. I spoke with the Branch Manager and they opened an investigation promising to report their findings within 2 weeks, and felt confident that these errors would be corrected. Meanwhile, more corrections, including one for <b><span style="color: rgb(255, 0, 128)">$78.25</span></b><span style="color: #000000"> which also caused me to incur an overdraft charge on checking account! Every single correction notice signed by &quot;SB&quot;, I wonder if SB counts ALL the coins they get, or just the ones that come out short? Over 2 weeks later still no contact from them regarding any findings, I have to ask and am told they need more time. Eventually I am told only that they could find no errors with their counting or their process! Maybe I &quot;accidentally&quot; left $78.25 out of the bag of Halves? They also explained that the shortages might not be in increments of 0.50 because of residual coins in the hopper of their counting machine. If this was so than I should have received extra credit? And what happened to the count for the customer who&#039;s coins were left? Their process is at best sloppy and unprofessional, and I believe, fraudulent! I asked to send another batch through the system, one that we confirmed accurate at the bank, if it came out short we&#039;re sure THEY have a problem somewhere. They wanted no part of that. There is no accountability, they control the process, oversee themselves, don&#039;t want to fix it, and don&#039;t care if customers are shorted or take their business elsewhere. They actually told me that I might want to find another alternative, Pearls of wisdom there!!</span></p><p><br /></p><p><br /></p><p><br /></p><p>New customer service message: If you are a bank owner please press #1, all others...[/QUOTE]</p><p><br /></p>

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