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<p>[QUOTE=&quot;Andrew McCabe, post: 4797123, member: 90666&quot;]Knowing both the old Baldwin&#039;s well and admiring Frank Robinson very much, the below message Frank shared with his clients is worth sharing widely. This is the most shambolic, unprofessional, totally lacking in integrity, behaviour I&#039;ve ever seen from an auction house:</p><p><br /></p><p>QUOTE</p><p>A customer service story:</p><p><br /></p><p>Recently I got an e-mail from Baldwin&#039;s-St.James announcing an e-auction. I could find no clue what the buyer fee is. Nevertheless, to avoid a cumbersome online bidding process, I e-mailed written bids on 132 lots, requesting confirmation.</p><p>No response.</p><p>I e-mailed again a few days later, asking for confirmation of my bids.</p><p>No response.</p><p>Then I located an e-mail address for auction manager Sam Carter. E-mailed him, again attaching my bids, requesting confirmation of their entry.</p><p>He replied saying they hadn&#039;t seen these bids before. Would I be bidding online?</p><p>I answered saying I might add late bids online, but meantime, will you please enter my bids?</p><p>No reply.</p><p>After a few more days I e-mailed him again, observing that the customer service stinks, and asking one more time that my bids be entered.</p><p>He replied, &quot;I&#039;ve been advised by my colleagues IAPN that we cannot accept your bids.&quot; No reason given. Asked me to accept his apology.</p><p>I asked for an explanation and said no to accepting the apology.</p><p>No reply.</p><p>Finally I did try to register to bid online and got a box saying &quot;registration declined.&quot;</p><p>I e-mailed a complaint to several other people at Baldwin&#039;s.</p><p>No reply.</p><p>Meantime I also contacted the IAPN, and got a quick cordial response and follow-up from Executive Director Jean-Luc Van der Schueren. He saw &quot;no explanation for this rather erratic conduct,&quot; adding, &quot;I am not aware of any problem that you could have had with IAPN dealers.”</p><p>No further response from Baldwin&#039;s. Auction ended yesterday. </p><p><br /></p><p>I don’t run my auctions like this. </p><p><br /></p><p>Best regards,</p><p>Frank S, Robinson</p><p>UNQUOTE[/QUOTE]</p><p><br /></p>

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