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<p>[QUOTE="WingedLiberty, post: 1244111, member: 26030"]Last week I shipped 25 coins worth over $17,000 to PCGS using USPS registered priority mail. I insured the package for $17,200 but I have heard horror stories from others when trying to collect from USPS for lost or stolen packages, so I have to say, even with the insurance, I felt nervous and uneasy. </p><p><br /></p><p>The fact that many of the coins I was shipping were absolute favorites of mine, unique and irreplaceable -- only served to increase my anxiety.</p><p><br /></p><p>Actually the whole process of handing a package to a postal clerk and being forced to say out loud that it's worth over $17,000 seems a bit nuts. (I wrote the insurance amount on the registered mail form, but you are still forced to say it again out loud.) Especially since the entire row of postal clerks can easily hear how much the package is worth. How hard would it be for a down-on-their-luck postal employee to quickly cut it open, remove the contents, then seal it up and send it on it's way. The clerk I was dealing with just threw my box in a big bin behind her (it wasn't locked up right way (which I always thought registered mail had to be)).</p><p><br /></p><p>In any case, I was told by the post office that it would be delivered last Friday (priority mail provides 2 day service, or so I was told). Of course it wasn't. Nor was it delivered the following day, on Saturday. Finally the package arrived and was signed for by PCGS on Monday morning, 2 delivery days past the promised date, and 6 days after I mailed it. </p><p><br /></p><p>Feeling a tiny bit better that at least my empty shipping box was delivered, I called PCGS later that day (Monday) and asked them if they could just verify that all 25 coins were in the box. All I wanted was a confirmation that all 25 coins were there and none were stolen on it's trek. The customer service rep said she couldn't do that, but the coins would be checked in within the next 24 to 48 hours (or by Wednesday morning at the latest). </p><p><br /></p><p>So Wednesday morning came and went and my order still was not checked in. Late Wednesday, I called PCGS again and the customer service rep thought it was extremely unusual that the coins still weren't checked in after 2 days -- so she said she would see what she could find out and get back to me. </p><p><br /></p><p>Thursday came and went ... no word ... no acknowledgment ... nothing in their online submission checker. There was just no record of my submission.</p><p><br /></p><p>On to today, Friday. By 3pm today, there was still no word and nothing in their online submission checker so I started calling again this time with a more forceful tone. My change of tone worked as they finally checked in my 25 coins late today. A full 5 days after they received my package. </p><p> </p><p>I will never ship another coin to PCGS -- it's just too nerve racking.[/QUOTE]</p><p><br /></p>
[QUOTE="WingedLiberty, post: 1244111, member: 26030"]Last week I shipped 25 coins worth over $17,000 to PCGS using USPS registered priority mail. I insured the package for $17,200 but I have heard horror stories from others when trying to collect from USPS for lost or stolen packages, so I have to say, even with the insurance, I felt nervous and uneasy. The fact that many of the coins I was shipping were absolute favorites of mine, unique and irreplaceable -- only served to increase my anxiety. Actually the whole process of handing a package to a postal clerk and being forced to say out loud that it's worth over $17,000 seems a bit nuts. (I wrote the insurance amount on the registered mail form, but you are still forced to say it again out loud.) Especially since the entire row of postal clerks can easily hear how much the package is worth. How hard would it be for a down-on-their-luck postal employee to quickly cut it open, remove the contents, then seal it up and send it on it's way. The clerk I was dealing with just threw my box in a big bin behind her (it wasn't locked up right way (which I always thought registered mail had to be)). In any case, I was told by the post office that it would be delivered last Friday (priority mail provides 2 day service, or so I was told). Of course it wasn't. Nor was it delivered the following day, on Saturday. Finally the package arrived and was signed for by PCGS on Monday morning, 2 delivery days past the promised date, and 6 days after I mailed it. Feeling a tiny bit better that at least my empty shipping box was delivered, I called PCGS later that day (Monday) and asked them if they could just verify that all 25 coins were in the box. All I wanted was a confirmation that all 25 coins were there and none were stolen on it's trek. The customer service rep said she couldn't do that, but the coins would be checked in within the next 24 to 48 hours (or by Wednesday morning at the latest). So Wednesday morning came and went and my order still was not checked in. Late Wednesday, I called PCGS again and the customer service rep thought it was extremely unusual that the coins still weren't checked in after 2 days -- so she said she would see what she could find out and get back to me. Thursday came and went ... no word ... no acknowledgment ... nothing in their online submission checker. There was just no record of my submission. On to today, Friday. By 3pm today, there was still no word and nothing in their online submission checker so I started calling again this time with a more forceful tone. My change of tone worked as they finally checked in my 25 coins late today. A full 5 days after they received my package. I will never ship another coin to PCGS -- it's just too nerve racking.[/QUOTE]
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