On Sunday, I placed an order for a coin from the Samanid Empire with a dealer here in NYC named Dmitry Markov. As I was ordering, there was a glitch on my end and I had to go through and reorder etc. I received a confirmation from PayPal, but by EOD Monday had not received any notification that my order had been shipped. Concerned that there may have been some technical issue, I wrote an email to him this morning asking if it had been shipped and followed up later in the day. I did not initially tell him about the technical issues, but did later on in the exchange. If it had been simply because he had not shipped it, that would have been fine, but I just wanted to be sure. He responded complaining that I had written him two emails, which was “too many,” and was being “pushy,” adding “It is not working like that in a coin world” [sic]. He then canceled my order. I was frankly surprised to receive this kind of treatment from someone, much less as a paying customer. Moreover, as a journalist I receive about 200 emails every day, including from PR people who often follow-up not only by email but by phone. So to have a guy belly-ache about receiving two emails - as if a simple “I received your order but haven’t shipped it yet” response constitutes some form of manual labor - was bizarre. There are a million other ways he could have handled the situation instead of being so needlessly rude, spiteful and frankly unprofessional. I treated customers better than that when I waited tables for pocket money in college. Anyway, I doubt it’ll affect his bottom line, but that’s absolutely not a vendor I’ll be buying from again.