Message:

<p>[QUOTE=&quot;DonnaML, post: 4283857, member: 110350&quot;]I found an email to inquire with Customs about delayed packages.&nbsp; They responded promptly to my inquiry, denying any involvement or knowledge:</p><p><br /></p><p>&quot;Thank you for taking the time to contact U.S. Customs and Border Protection (CBP), Compliments and Complaints Branch regarding your package RK066488133FR.</p><p><br /></p><p>Unfortunately, this matter is outside our jurisdiction. In review, there is no indication that your package is in CBP custody.&nbsp; Based on the tracking number you provided, information regarding your package on the U.S. Postal Service (USPS) official Web site, <a href="http://www.usps.com/" target="_blank" class="externalLink ProxyLink" data-proxy-href="http://www.usps.com/" rel="nofollow">www.USPS.com</a>,&nbsp; states that your package was last located at the International Sorting Center (ISC) in New York NY (USPS) on March 13, 2020.&nbsp; This indicates that USPS has your package, not CBP.&nbsp; Please understand that the ISC is not a CBP facility.&nbsp; </p><p><br /></p><p>USPS.com® - USPS Tracking® Results</p><p><b>March 13, 2020, 2:39 am</b></p><p>Processed Through Facility</p><p>ISC NEW YORK NY(USPS) </p><p>Your item has been processed through <u>our facility in ISC NEW YORK NY(USPS)</u> at 2:39 am on March 13, 2020.</p><p><br /></p><p>If we, CBP had possession of a package, USPS would annotate a status on their tracking Web site as “Inbound into Customs or Held by Customs.” This is not the case. </p><p><br /></p><p>Please understand, we are not a postal service and therefore, we are not responsible for the tracking, mailing, and delivery of packages.&nbsp; USPS assumes this responsibility. </p><p><br /></p><p>We encourage you to visit your nearest USPS Office to speak with the Postmaster.&nbsp; Please contact USPS directly at (800) 275-8777 or <a href="https://www.usps.com/help/missing-mail.htm" target="_blank" class="externalLink ProxyLink" data-proxy-href="https://www.usps.com/help/missing-mail.htm" rel="nofollow">https://www.usps.com/help/missing-mail.htm</a>. &quot;</p><p><br /></p><p><br /></p><p>So I&#039;ll try to file a missing mail report with the USPS now, and see what happens.[/QUOTE]</p><p><br /></p>

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