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<p>[QUOTE=&quot;William Burnham, post: 3502144, member: 103249&quot;]I looked at their return policy.&nbsp; Nothing about a return having to be in an unopened holder (it came in a coin flip).&nbsp; I need to tell them within a week of getting the coin.&nbsp; I&#039;m within that.&nbsp; Also, I have to call and tell them about the problem over the phone.&nbsp; Apparently, a written notice via email with photos won&#039;t do.</p><p><br /></p><p>The opening page of their website says in large letters &quot;100% Satisfaction guaranteed.&quot;&nbsp; But when you look at the details of their return policy, it says that for *refund* they charge a &quot;restocking fee&quot; of $50 or 10% of the purchase price, whichever is greater (which would be over $130). For an *exchange*, they say they charge a $50 &quot;processing fee.&quot;</p><p><br /></p><p>This doesn&#039;t sound like &quot;100% Satisfaction guaranteed,&quot; as I am not exactly &quot;satisfied&quot; with paying fees like this to return or exchange a coin that is not in the condition they represented it to be.&nbsp; I&#039;ll call them on Monday and see what they say.&nbsp; Their return policy says &quot;We want our customers to be pleased with their purchases.&quot;&nbsp; But I don&#039;t expect to be &quot;pleased&quot; with what they have to say.[/QUOTE]</p><p><br /></p>

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