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<p>[QUOTE=&quot;coinsguy, post: 68915, member: 4088&quot;]Claw,</p><p><br /></p><p>I was doing a search on goggle and just happened to see this thread and your issues with Kelley&#039;s Coins.</p><p><br /></p><p>I am Ed Kelley, President &amp; CEO of Kelley&#039;s Coins. One thing we pride our selves on is our customer service. We have excellent customer service for a company our size. We do our utmost to keep our customers happy and will bend over backwards to do so. </p><p><br /></p><p>All, and I do mean <b>ALL</b>, email to Kelley&#039;s Coins goes thru me so that I can stay up to date with what our customers are buying, what they like and dislike, what issues they might have etc. I then forward such emails to the correct department for resolution. I quite literally receive over <b>1000 emails </b> a day. Most have nothing to do with Kelley&#039;s Coins and concern other business venture I am in.</p><p><br /></p><p>If you sent us an email, I would have gotten it and I would have replied indicating that we will do whatever is necessary to ensure that you are satisfied. Since your name is not obvious in this forum, I cannot speak about your issue specifically but let me submit to you that a lot of things can happen to email. Email is not a 100% reliable medium and email does not always reach its destination. Furthermore, with all the new anti-spam filters in place these days, there is a myriad number of places where your email can get dumped. That is why when I send out an email that must reach someone, I send it with read receipt requested so that I know they got it &amp; read it.</p><p><br /></p><p>Claw, I do not want you to be unhappy with us and I will take care of you, as I do all of my customers. I do not remember any particular email like the issue you have so I cannot say for sure what might have happened with your email. All I can say is that if an email like the one you sent to us came in to my inbox, it would have been taken care of immediately. We give personal and individual attention to our customers. </p><p><br /></p><p>Feel free to email me at my personal email address at ekelley @ kelleyscoins.com and I will personally work this issue with you.</p><p><br /></p><p>Ed Kelley[/QUOTE]</p><p><br /></p>

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