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<p>[QUOTE=&quot;Good Cents, post: 3327982, member: 100720&quot;]Makes a lot of sense. If it&#039;s profit-driven they lose more from all those small returns. They have to pay for manpower to process those small returns when they didn&#039;t make much on the sale to begin with. It takes a lot of time to process - someone has to open the package, make sure the person returned everything they claim they did, check the condition, issue a credit back to your credit card, sort the returns, and then restock the shelves with those items that are not damaged. Each return likely costs them at least a half hour of salaried manpower, if not more. If a customer is costing them $50 a year in returns while they are only profiting net $10 a year from that customer, it creates a loss. Enough of those and they start feeling it.</p><p><br /></p><p>Unlike the dealers who they net thousands of dollars of profit from, they can afford to lose a few dollars on processing a small percentage of the dealers&#039; returns.</p><p><br /></p><p>The US Mint should not be more profit driven in their return policy though, than, say, Nordstrom, or other for-profit retailers. The US Mint&#039;s retail division &quot;should&quot; mirror gov&#039;t in the sense that it&#039;s for the people - not out to make money per se but simply to cover retail operation costs. And some would argue it shouldn&#039;t even be doing that.</p><p><br /></p><p>If you go to the bank you can &quot;buy&quot; rolls of $1 gold-colored coins for $1 each coin. They&#039;re not new but why should new ones cost more?</p><p><br /></p><p>Nobody charges more for a brand new stack of $5 bills - why should they charge more for a roll of brand new coins?[/QUOTE]</p><p><br /></p>

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