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Message:: [QUOTE="krispy, post: 2112348, member: 19065"]A Live Chat with US Mint Support: [Visitor] Hello. [USM] Hello, my name is USM, thank you for contacting the United States Mint. Who am I chatting with today? [Visitor] +++ [USM] Hi, +++! How may I help you today? [Visitor] I am writing to check the status of an order, which has been stuck in backorder since 12/14/14. USM++++++ [USM] One moment please while I find that information for you. [USM] For security purposes, could you please verify your full name, billing address, shipping address, email and telephone number? [Visitor] ++++++ [Visitor] Will this order ever be fulfilled? [USM] One moment please. [USM] The order is still showing on a backorder, I know for sure we don't have the items available in inventory. [USM] Let me do some further investigations, just a few more moments please. [USM] There is no updated information on the item, we haven't charged you for the items as of yet so I want to say that there is a possibility that you would receive the item. I just can't give you a estimated time on when the item will be fulfilled. [Visitor] If there is no inventory, as you were certain there was not, how can you suggest a possibility the items will be fulfilled? Is there a period of time after which an order will be cancelled? It's been three months, with no change in status. The coins were available when I placed the order, and haven't been available since that time. I don't know how long I need to wait, as I understand many other customers have already been receiving these items for several weeks. [USM] That is how backorder works, if you placed the order for the coins while they were on backorder once we have them in inventory, we will then ship the items to you. [Visitor] I placed the order when orders were being taken for them, not when they were already on backorder status. Back order status doesn't appear until after you place an order. [Visitor] Can you please send this order to a manager for review and have them email me with an update? [USM] I can put in a request for a supervisor to contact you regarding this order. [Visitor] Thanks USM. [USM] Thanks for shopping with the United States Mint. We're happy to assist you today and in the future. The operator has ended the chat. Thanks for contacting us. Status... 12/14 SBO! <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie104" alt=":yawn:" unselectable="on" unselectable="on" />[/QUOTE]

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