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<p>[QUOTE=&quot;Gam3rBlake, post: 7952026, member: 115909&quot;]Yeah I’ve noticed their customer service never really seems to know what is going on with the US Mint.</p><p><br /></p><p>I had an issue where I was emailed that my 2021 Reverse Proof Silver Eagles were mailed out along with a tracking number but for a whole 7 days the USPS tracking website said “Pre-shipment info sent. Awaiting package.” or something like that. Basically it said they hadn’t received the item to ship it.</p><p><br /></p><p>So I called the Mint customer service. Granted the lady was very kind but she had no idea what I was talking about.</p><p><br /></p><p>Then she tells me: “Call us back in a week if it still hasn’t been received by USPS so we can cancel it and issue a refund.”</p><p><br /></p><p>I tried to explain to her that I did NOT want a refund. I woke up early and spent an hour dealing with their website constantly crashing and I finally managed to get my order through before they sold out.</p><p><br /></p><p>I told her I just wanted what I purchased and that I didn’t want to have to go pay $300 on EBay to buy something I spent a lot of time and frustration on getting directly from the Mint before it sold out.</p><p><br /></p><p>She was like: “Wow really they are selling for $300 on EBay? It says here we sold them for $175.”</p><p><br /></p><p>I had to explain to her that because of the limited number made and difficulty in placing an order the price on the second hand market is double what the Mint was charging.</p><p><br /></p><p>But I was shocked that a Mint employee had no clue. I don’t think the customer service reps have any idea what is going on with the Mint or what products are being made.[/QUOTE]</p><p><br /></p>

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