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Any experience with filing claims against the USPS?
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<p>[QUOTE="stldanceartist, post: 1234726, member: 13307"]A basic rundown:</p><p><br /></p><p>Package ordered from a business in Germany (May 30)</p><p>Package mis-routed by local PO in IL to SLC (beginning of June) (I suppose because I'd changed my official address to my school address in SLC.)</p><p>To avoid confusion with the change of address, a mail forward is submitted for my mail to come to my parent's house in IL. (June 20) SLC PO and IL PO are both called to notify each of the change.</p><p>Package arrives in SLC and, in spite of my calls, a delivery attempt is made (June 25.) Call is made on June 25 (after seeing the scan) and I am told by the supervisor that he will forward the package to the correct address.</p><p>Two weeks later, no package. A call is made to the SLC PO and the supervisor now denies having told me that he will forward my package, which is now missing. </p><p>Numerous calls are made to both PO to try to track down the package. I am told repeatedly that I will be called back in case the package is found (which never happens from the SLC PO.) I would like to stress that I have been nothing but polite and professional in my conversations with both offices.</p><p>IL PO suggests I file a Mail Recovery System inquiry on the package (I do.)</p><p>July 18, two online scans appear saying that my package had been in IL on July 13 and had been sent back to SLC. Local PO called, they deny that the package was ever in their office on July 13. (It's a small PO, the carrier knows us and never saw the package.)</p><p>Calls are made to the SLC PO by the IL PO, which are apparently either not answered or not returned. The package is now listed as undeliverable and "will be returned to sender." IL PO tells me that this probably means the package has been found and will be rerouted to IL PO. I ask if they were able to speak with the SLC PO, and they state that they could not get SLC PO supervisor to return their calls.</p><p>July 30, online scans indicate the package has arrived back in Germany to be returned to the sender.[/QUOTE]</p><p><br /></p>
[QUOTE="stldanceartist, post: 1234726, member: 13307"]A basic rundown: Package ordered from a business in Germany (May 30) Package mis-routed by local PO in IL to SLC (beginning of June) (I suppose because I'd changed my official address to my school address in SLC.) To avoid confusion with the change of address, a mail forward is submitted for my mail to come to my parent's house in IL. (June 20) SLC PO and IL PO are both called to notify each of the change. Package arrives in SLC and, in spite of my calls, a delivery attempt is made (June 25.) Call is made on June 25 (after seeing the scan) and I am told by the supervisor that he will forward the package to the correct address. Two weeks later, no package. A call is made to the SLC PO and the supervisor now denies having told me that he will forward my package, which is now missing. Numerous calls are made to both PO to try to track down the package. I am told repeatedly that I will be called back in case the package is found (which never happens from the SLC PO.) I would like to stress that I have been nothing but polite and professional in my conversations with both offices. IL PO suggests I file a Mail Recovery System inquiry on the package (I do.) July 18, two online scans appear saying that my package had been in IL on July 13 and had been sent back to SLC. Local PO called, they deny that the package was ever in their office on July 13. (It's a small PO, the carrier knows us and never saw the package.) Calls are made to the SLC PO by the IL PO, which are apparently either not answered or not returned. The package is now listed as undeliverable and "will be returned to sender." IL PO tells me that this probably means the package has been found and will be rerouted to IL PO. I ask if they were able to speak with the SLC PO, and they state that they could not get SLC PO supervisor to return their calls. July 30, online scans indicate the package has arrived back in Germany to be returned to the sender.[/QUOTE]
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Any experience with filing claims against the USPS?
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