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<p>[QUOTE=&quot;gmarguli, post: 126192, member: 246&quot;]I can kind of relate to this. Since the &quot;new ANACS&quot; started I&#039;ve submitted three orders to them.</p><p><br /></p><p><b>Order #1:</b> 2-Day Express with faxing of grades on two rare foreign coins. Day 2 or 3 (depends on how you count days) I get a call from ANACS saying that can&#039;t authenticate them and they need to be sent out. They say this will take 2-3 weeks and ask if I want that or the coins returned. I needed them back ASAP so I asked they be returned. On the day the coins actually arrive back I also receive the fax with the grades. The grades are &quot;We cannot authenticate this coin&quot;. :headbang:</p><p><br /></p><p>ANACS bills my credit card the full charge for this submission. I personally feel I should only pay return shipping for this and I intend to talk to James about it at the next show.</p><p><br /></p><p><b>Order #2:</b> 5-Day Express on two early US proofs. I submitted them at a show and I think they might have hit the 5-day target. One of the slabs was already scuffed up when it arrived back. The grade was not centered in the white bubble and the bar code was smudged.</p><p><br /></p><p><b>Order #3:</b> 10-Day Express for some US proofs (1942 proof set, etc). About 15 business days after the package <i>arrived</i> at ANACS I call to see what the status is since I think I should have had it back by then. At first the person makes it sound like it&#039;s too early by saying something like &quot;Oh, this is only a 10-day express&quot;. When I inform him of the day it arrived at ANACS - which was clearly longer than 10 business days - he says &quot;let&#039;s see where it is&quot;. It&#039;s in the &quot;final grading&quot; I am told. It&#039;ll be shipping in the next day or two and he mentions the move, but doesn&#039;t outright say the move slowed it down. It&#039;s been at least a full business week since that call and I still don&#039;t have the package yet. </p><p><br /></p><p>I&#039;m not sure what, if anything, I&#039;ll be getting for them missing the turnaround guarantee. If it is nothing, that&#039;s what ANACS will be getting from me in the future.</p><p><br /></p><p>While I&#039;ve found the customer service to be improved (it used to be AWFUL), they clearly need to work on the turnaround times, the poorly designed slab, and the god-awful insert. ANACS is blowing it right now in a big way.[/QUOTE]</p><p><br /></p>

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