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<p>[QUOTE=&quot;fretboard, post: 1061901, member: 19765&quot;]If you think he deserves a refund, then if it was me I would refund the whole amount and I would pay all the shipping charges as well.&nbsp; BTW, I used to charge $3.00 for shipping as well but I changed it to $1.50 and things have gotten waay better for me since then.&nbsp; </p><p><br /></p><p>Just a side note here, it shouldn&#039;t matter how polite his email is because it seems like he&#039;s playing you.&nbsp; Either he deserves the refund or not.&nbsp; It&#039;s up to you to do the right thing and the shipping charges you pay today could go alot further than making this one person happy in the bigger picture of things.&nbsp; You may be able to offer him a $5 bill and be done with the whole matter, try working it out and see where it goes.&nbsp; just my 2 cnts, good luck!![/QUOTE]</p><p><br /></p>

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