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Amazon takes word of Abusive Buyer over Seller
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<p>[QUOTE="Onofrio Bacigalupo, post: 2264585, member: 67122"]I don't like to complain but I have been selling on Amazon for six years without incident until August when I sold a half ounce Mexican gold coin to a buyer in California. I sent it first class with signature required and insured since the coin is worth over $500.00.</p><p><br /></p><p>Well wouldn't you know that the buyer complained that he never received the coin and that he wanted his money back. Amazon suggested that I "settle proactively" with the buyer. I sent them both the Postal receipt, signed signature card and the insurance certificate. The buyer continued to complain in spite of all of the evidence I presented.Amazon still sided with the buyer. This continued until I got the USPS Inspector's Office and his local police involved. Then they both stopped harassing me.</p><p><br /></p><p>When I sold a set of Mexican gold coins again to another buyer I made sure that besides insurance, I opted for restricted delivery.</p><p><br /></p><p>Rstrited delivery is the best way to ship expensive coins.[/QUOTE]</p><p><br /></p>
[QUOTE="Onofrio Bacigalupo, post: 2264585, member: 67122"]I don't like to complain but I have been selling on Amazon for six years without incident until August when I sold a half ounce Mexican gold coin to a buyer in California. I sent it first class with signature required and insured since the coin is worth over $500.00. Well wouldn't you know that the buyer complained that he never received the coin and that he wanted his money back. Amazon suggested that I "settle proactively" with the buyer. I sent them both the Postal receipt, signed signature card and the insurance certificate. The buyer continued to complain in spite of all of the evidence I presented.Amazon still sided with the buyer. This continued until I got the USPS Inspector's Office and his local police involved. Then they both stopped harassing me. When I sold a set of Mexican gold coins again to another buyer I made sure that besides insurance, I opted for restricted delivery. Rstrited delivery is the best way to ship expensive coins.[/QUOTE]
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