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Am I being too impatient with Roma?
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<p>[QUOTE="red_spork, post: 2651131, member: 74282"]During the most recently ended Roma e-sale 33 ending Saturday, 2/4/17 I won a single lot. When the invoice came in on Monday, 2/6/17 I paid quickly, within an hour as usual, and expected to see a shipping notification in the next few days. I still didn't have one this morning so I emailed them to inquire about it and got the response below:</p><p><br /></p><p>"Thank you for your. Unfortunate no shipping will be done until next week as we are currently working towards our deadline to finish our printed catalogue for the March sale. Because of this all other office tasks have been set aside until we finish this Friday. We very much apologise for the delay and appreciate your patience. Once they have gone out next week sometime we will send you the email notification."</p><p><br /></p><p>I get that "small change" bidders like myself probably come after the big fish who can afford to bid in these printed sales but it seems wrong to me to expect someone to wait 2 weeks just for their package to get into the mail, especially when the reason amounts to "we don't have time to ship your package". I can understand if there are export/customs issues because those are non-negotiable but this just seems ridiculous. I've won some coins I really enjoy from Roma, especially the most recent win which I'm really looking forward to, but this sort of thing will certainly make me think twice about spending my money with them in the future.[/QUOTE]</p><p><br /></p>
[QUOTE="red_spork, post: 2651131, member: 74282"]During the most recently ended Roma e-sale 33 ending Saturday, 2/4/17 I won a single lot. When the invoice came in on Monday, 2/6/17 I paid quickly, within an hour as usual, and expected to see a shipping notification in the next few days. I still didn't have one this morning so I emailed them to inquire about it and got the response below: "Thank you for your. Unfortunate no shipping will be done until next week as we are currently working towards our deadline to finish our printed catalogue for the March sale. Because of this all other office tasks have been set aside until we finish this Friday. We very much apologise for the delay and appreciate your patience. Once they have gone out next week sometime we will send you the email notification." I get that "small change" bidders like myself probably come after the big fish who can afford to bid in these printed sales but it seems wrong to me to expect someone to wait 2 weeks just for their package to get into the mail, especially when the reason amounts to "we don't have time to ship your package". I can understand if there are export/customs issues because those are non-negotiable but this just seems ridiculous. I've won some coins I really enjoy from Roma, especially the most recent win which I'm really looking forward to, but this sort of thing will certainly make me think twice about spending my money with them in the future.[/QUOTE]
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Am I being too impatient with Roma?
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