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<p>[QUOTE="DonnaML, post: 8188247, member: 110350"]For those who have pointed out that I should simply have read the dealer's terms of sale and asked for a refund without going into the reasons, mea culpa. Another thing I did wrong! All I can say is to repeat that I've been distracted lately.</p><p><br /></p><p>In any event, the dealer has initiated the processing of the refund, so I should see a credit to my American Express account within the next few days -- hopefully in an amount close, if not equal, to the charge, given the currency exchange issue.</p><p><br /></p><p>This was the dealer's explanation:</p><p> </p><p>"I will return you don’t worry . I never write than it is the exemple of nac or leu but i write than is the same type maybe when youd id make the traduction from french to english it was wrong</p><p><br /></p><p>when you buy in France by internet you have 14 days for cxancel your order."</p><p><br /></p><p>The last statement is interesting -- 14 days rather than the 8 days mentioned in the terms of sale. I wonder if that's a legal requirement.</p><p><br /></p><p>This was my response, which I couldn't resist:</p><p><br /></p><p>"Thank you very much for the refund. Obviously there was a misunderstanding, based on the Google translation into English. In the future, perhaps you could use a more specific word to indicate 'the same type,' rather than 'the same example,' which is how your statement was translated. I showed your description to a number of native French speakers, all of whom agreed that the way you phrased it was ambiguous, and that my confusion was understandable."</p><p><br /></p><p>My only remaining decision is whether I should bother to respond with an explanation to the following email I received today from MA-Shops itself:</p><p><br /></p><p>"Your MA-Shops order was cancelled by the seller (Cheilan).</p><p><br /></p><p>As owners of the MA-Shops online marketplace, we value your feedback.</p><p>Kindly reply to let us know whether you were satisfied with MA-Shops and the seller.</p><p>If you encountered any problems that led to the cancellation, please explain in a reply email</p><p>Thank you for your assistance.</p><p><br /></p><p>Yours sincerely,</p><p><br /></p><p>MA-Shops Customer Service"</p><p><br /></p><p>Thanks for all your advice, even if it proved in the end to be much ado about not very much.</p><p><br /></p><p>I see that the current voting in the poll is 15 for the "I would want the coin anyway" option, to 12 for "I would want a refund." The coin is now available for purchase again to all 15 of you if you want it!</p><p><br /></p><p>And now I have to decide what to do with all that money I just saved. I'm feeling kind of turned off to solidi for the moment, as unfair as that may sound. So something else, perhaps.[/QUOTE]</p><p><br /></p>
[QUOTE="DonnaML, post: 8188247, member: 110350"]For those who have pointed out that I should simply have read the dealer's terms of sale and asked for a refund without going into the reasons, mea culpa. Another thing I did wrong! All I can say is to repeat that I've been distracted lately. In any event, the dealer has initiated the processing of the refund, so I should see a credit to my American Express account within the next few days -- hopefully in an amount close, if not equal, to the charge, given the currency exchange issue. This was the dealer's explanation: "I will return you don’t worry . I never write than it is the exemple of nac or leu but i write than is the same type maybe when youd id make the traduction from french to english it was wrong when you buy in France by internet you have 14 days for cxancel your order." The last statement is interesting -- 14 days rather than the 8 days mentioned in the terms of sale. I wonder if that's a legal requirement. This was my response, which I couldn't resist: "Thank you very much for the refund. Obviously there was a misunderstanding, based on the Google translation into English. In the future, perhaps you could use a more specific word to indicate 'the same type,' rather than 'the same example,' which is how your statement was translated. I showed your description to a number of native French speakers, all of whom agreed that the way you phrased it was ambiguous, and that my confusion was understandable." My only remaining decision is whether I should bother to respond with an explanation to the following email I received today from MA-Shops itself: "Your MA-Shops order was cancelled by the seller (Cheilan). As owners of the MA-Shops online marketplace, we value your feedback. Kindly reply to let us know whether you were satisfied with MA-Shops and the seller. If you encountered any problems that led to the cancellation, please explain in a reply email Thank you for your assistance. Yours sincerely, MA-Shops Customer Service" Thanks for all your advice, even if it proved in the end to be much ado about not very much. I see that the current voting in the poll is 15 for the "I would want the coin anyway" option, to 12 for "I would want a refund." The coin is now available for purchase again to all 15 of you if you want it! And now I have to decide what to do with all that money I just saved. I'm feeling kind of turned off to solidi for the moment, as unfair as that may sound. So something else, perhaps.[/QUOTE]
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