Message:

<p>[QUOTE=&quot;ToughCOINS, post: 4500157, member: 20480&quot;]Decisions like this are penny-wise / pound-foolish.</p><p><br /></p><p>Damaging the coin was a mistake, but choosing how much to compensate the customer for the damage was not.&nbsp; </p><p><br /></p><p>I don&#039;t know how much less the coin is worth in this damaged condition, but I suspect the difference exceeds $15.&nbsp; Not knowing any different, I must give PCGS the benefit of the doubt.&nbsp; </p><p><br /></p><p>Still, whoever damaged the coin knew it had not been submitted that way, and it should not have continued through the grading process . . . either that, or the grading fees should not have been charged.&nbsp; Nice of PCGS to dig the submitter&#039;s hole even deeper.</p><p><br /></p><p>Big companies have the ability to write down expenses such as this as &quot;goodwill&quot;, and leaning on the generous side goes a long way.&nbsp; Contrary to good business practice, this is a perfect example of PCGS giving short shrift to a customer.&nbsp; </p><p><br /></p><p>It is actions such as this which place businesses like PCGS and eBay in the same basket.[/QUOTE]</p><p><br /></p>

Your name or email address:

Do you already have an account?

• No, create an account now.
• Yes, my password is:
• Forgot your password?

Stay logged in