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<p>[QUOTE=&quot;TIF, post: 2480888, member: 56859&quot;]As Zumbly said, many auction houses are surprisingly (shockingly, even) bare bones operations.&nbsp; When the auction involves a thousand lots, getting them in the mail takes a long time.&nbsp; I&#039;m not defending them though and feel that with the hefty premiums some companies take from both buyer and seller, those auction houses should hire some staff (even temporary low-wage staff) to process the orders-- or have a smaller more manageable number of lots per auction.&nbsp; That <i>might</i> also cut down on the number of fakes which slip through.</p><p><br /></p><p>As for Naville, I&#039;ve always received my lots in a very timely manner-- much faster than with other British auction houses.&nbsp; Recently I had an issue with a lot and had to return it to Naville.&nbsp; The coin was nearly split in two between the obverse and reverse and there was bronze disease throughout the chasm.&nbsp; This was not apparent in the pictures due to the location of the problem.&nbsp; There was no hesitation in their acceptance of the return and they even credited my account before it was received, along with the return shipping cost.&nbsp; Communication was bit slow a few times but the lots always get in the mail promptly.&nbsp; Perhaps I&#039;ve just been lucky.[/QUOTE]</p><p><br /></p>

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