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Message:: [QUOTE="Troodon, post: 374920, member: 4626"]It's pretty clear that they use an auto-reply system... as you pointed out, one that automatically leaces positives in reaction to a positive  and negatives in reaction to a negaitve... you'll notice the responses are always canned.  It's really obvious with the negatives because you'll notice the negative responses almost never seem to adress what was actually in the negative they got left... often the repsonse makes no logical sense in the context of what it's supposedly a response too. With the volume of business they do it's obvious that can't possibly personally respond to each transaction.  An automatic positive in response to a positive makes sense.  However, an automatic negative in response to a negative suggests an unwillingness to deal with legitimate complainsts, or even recognize that there is such thing as a legitimate complaint; it assumes that any complaint reflected by a negative feedback has no merit.  That if nothing else shows poor customer service if not downright dishonesty. And there's your evidence that they're clearly just autoreplying... using a system that gives positives for positives, negatives for negatives.  You'd think they'd try to be more subtle... I guess either they just don't care or assume nobody else will care or notice.  That speaks volumes about their attitute towards customer service.[/QUOTE]