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<p>[QUOTE=&quot;19Lyds, post: 2011989, member: 15929&quot;]PCGS&#039;s &quot;Customer Service&quot; group does NOT grade coins and as such has no control over the graders &quot;opinions&quot;.</p><p><br /></p><p>For that matter, PCGS&#039;s Customer Service is simply trying to service thousands of coin collectors that &quot;think&quot; they can grade and as such, get all pissed off when the coins do not get returned as the submitters felt they should.</p><p><br /></p><p>As for the graders, PCGS has more than just three but at least three need to agree on the grade.</p><p><br /></p><p>Do they get it wrong? Sure. Grading is subjective and the first three that see the submission, may not like what they see. The second three, who may or may not be the same, may see it differently.</p><p><br /></p><p>The REAL Problem, is coin collectors &quot;reliance&quot; upon a third party to tell them what is acceptable or not acceptable. Not everybody purchases a grade worthy coin yet that very same coin might just fit the collectors collection quite well.</p><p><br /></p><p>It would be nice to have every single submission come back the way the submitter intended BUT, if that were the case, then PCGS would not have the top spot in the TPG hierarchy now would they?</p><p><br /></p><p>I have had coins come back as genuine that upon a resubmission, came back with a grade.</p><p><br /></p><p>I have had coins graded higher than what I felt they deserved.</p><p><br /></p><p>I have also has coins, that when returned, were obvious as to why they didn&#039;t grade.</p><p><br /></p><p>The intent behind a 3rd party grading service is NOT intended for the collector but intended for fluidity for the dealer by have unbiased individuals grade the dealers wares.</p><p><br /></p><p>As a newbie, I have purchased coins from dealers who said one thing while the exact opposite was true. I could really have used a 3rd party opinion during those times. David Hall knew it and PCGS was formed.</p><p><br /></p><p>Mind you, PCGS had a LOT of resistance from dealers in the beginning but since then, they and other TPG&#039;s have become readily acceptable.</p><p><br /></p><p>Bad experiences can be had with any business but the true judge of the business is if the good far outweighs the bad.</p><p><br /></p><p>Folks who have never submitted to PCGS have not earned the right to complain.[/QUOTE]</p><p><br /></p>

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