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<p>[QUOTE="dougsmit, post: 2324625, member: 19463"]Like eBay, vCoins is not a dealer but a group of different people with different degrees of honesty and ability. They make an effort to handle problems with bad apples in the sense of honesty but there are relatively big name sellers on vCoins that fail to check their mail and see that you have bought a coin and paid for it with Paypal. This has happened to me three times requiring a follow up note and receiving an apology with the coin when it finally did arrive. This is less a proble with eBay because they are more active against sellers who do not meet their requirements for timely shipping. </p><p><br /></p><p>This is nothing new. Years ago I received a Harlan Berk catalog listing a coin I wanted. As was the common practice back then (before Internet), I phoned and reserved the coin. The person I talked to told me to send check (credit cards were new stuff then and more of us wrote checks) which I did (immediately! I wanted that coin). A few days later, I got a call telling me that they would return my check because they had sold the coin to someone else. Instead of my returned check, the next week's mail included the coin. When the other person (a much better customer) heard that they were voiding my purchase, he instructed them to let me have it since I was first. Problems like this will occur whenever you have two people in the same room with two phones or a home office staff taking orders while the boss is at a show. About all we can do is expect them to make the most of the situation and handle it properly. BUT...</p><p><br /></p><p>This is the reason I do not post great coups online before the coin is in hand. Lets say I buy a $1000 rarity misidentified as a $10 junker (anyone ever seen a real Regalianus? -- for the record, I do not have one of his junkers). The last thing I want is to suggest to a seller that this would be a good coin to 'lose' and refund with apology. Do I know who reads these posts? 99.9% of the time this is a totally unnecessary reaction to a non-problem. The fact remains I have had two coins I 'really' wanted turn up missing and refunded over the decades. You will see my coins, good or bad, after they arrive and not before.[/QUOTE]</p><p><br /></p>
[QUOTE="dougsmit, post: 2324625, member: 19463"]Like eBay, vCoins is not a dealer but a group of different people with different degrees of honesty and ability. They make an effort to handle problems with bad apples in the sense of honesty but there are relatively big name sellers on vCoins that fail to check their mail and see that you have bought a coin and paid for it with Paypal. This has happened to me three times requiring a follow up note and receiving an apology with the coin when it finally did arrive. This is less a proble with eBay because they are more active against sellers who do not meet their requirements for timely shipping. This is nothing new. Years ago I received a Harlan Berk catalog listing a coin I wanted. As was the common practice back then (before Internet), I phoned and reserved the coin. The person I talked to told me to send check (credit cards were new stuff then and more of us wrote checks) which I did (immediately! I wanted that coin). A few days later, I got a call telling me that they would return my check because they had sold the coin to someone else. Instead of my returned check, the next week's mail included the coin. When the other person (a much better customer) heard that they were voiding my purchase, he instructed them to let me have it since I was first. Problems like this will occur whenever you have two people in the same room with two phones or a home office staff taking orders while the boss is at a show. About all we can do is expect them to make the most of the situation and handle it properly. BUT... This is the reason I do not post great coups online before the coin is in hand. Lets say I buy a $1000 rarity misidentified as a $10 junker (anyone ever seen a real Regalianus? -- for the record, I do not have one of his junkers). The last thing I want is to suggest to a seller that this would be a good coin to 'lose' and refund with apology. Do I know who reads these posts? 99.9% of the time this is a totally unnecessary reaction to a non-problem. The fact remains I have had two coins I 'really' wanted turn up missing and refunded over the decades. You will see my coins, good or bad, after they arrive and not before.[/QUOTE]
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