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<p>[QUOTE=&quot;GDJMSP, post: 1813033, member: 112&quot;]Your right, your rant is a familiar one. I think the first time it was expressed was in 1986, it&#039;s been happening on a regular basis ever since then.</p><p><br /></p><p>The time frame issue, it&#039;s always there. But at certain times of the year it is worse than others. Why ? Because they are busier at certain times than they are at others. When you call them and ask - what&#039;s taking so long ? What would like them to tell you ? You said get creative, how do you get creative when the problem is they are busy because it&#039;s that time of year again ? The answer is, your coins are on schedule, but the schedule changes from time to time. Deal with it. They leave out the last part.</p><p><br /></p><p>There&#039;s been many discussions on how to fix that problem, but bottom line is there is no viable solution to fix the problem. Why not ? Because you can&#039;t just call a temp agency and have more professional graders sent to the office when you need them. And hiring more full time graders is not a solution either because half or more of the time you simply don&#039;t need them. What are going to do when things slow down, send them home with no pay ? Let them sit in the office and get paid ? Professional graders can make $200,000 a year, you don&#039;t pay guys that much to sit around, not if you want to stay in business. And if you send them home, the find another job, they gotta eat. And when you need them again 2 or 3 months later, guess what they&#039;re not there.</p><p><br /></p><p>The time frame is a fact of life, it&#039;s been that way since the beginning and will probably always be that way because in almost 30 years nobody has found a way to fix it because there is no viable solution.</p><p><br /></p><p>Your second issue, over-grading, under-grading ? It&#039;s better known as consistency, or lack there of. Another fact of life, but one with a different reason. It&#039;s hard to be consistent when you don&#039;t have strict and well defined criteria for each individual grade. Instead you have some vague description that covers a whole range of grades. It&#039;s also hard to be consistent when you change your grading standards. But I&#039;m with you on this one, their consistency sucks.</p><p><br /></p><p>Now the other issue as to why they can&#039;t tell you why a given coin was assigned a given grade, that one&#039;s pretty simple. The folks you talk to on the phone can&#039;t tell you why because they don&#039;t know why. They&#039;re just the folks who answer the phones. The only folks who do know why are the ones who actually graded the coins. But if they let them talk to customers who have your question, and believe me there&#039;s a lot who do, and answer them - well, guess what ? Problem #1 just just jumped from 3 months to 6 in the busy times. And 3 months in the slower periods. The same problem arises if you expect the graders to write down why they graded each coin as they did so that when a customer calls the folks who answer the phones can look it up and give that customer an answer.</p><p><br /></p><p>Now your last issue, slab variety ? Put some pizazz into it ? I don&#039;t know about that one. They&#039;ve already got forty eleven different slab designs, custom labels, special labels, different colored labels. They&#039;ve even had labels that changed colors. And you want more. Well, OK, I guess. That is why they make chocolate and vanilla <img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie2" alt=";)" unselectable="on" unselectable="on" />[/QUOTE]</p><p><br /></p>

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