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A+ Ebay Seller Follows Through on Mistake
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<p>[QUOTE="The Penny Lady®, post: 668970, member: 16948"]You know bg, in you B&M $700/$1000 hypothetical above, time DOES matter, especially in the coin industry. Prices can go up and down pretty quickly, especially gold. So if the customer came right back or even a few days later and regretted selling me the coin, for whatever reason, honestly I would have given him his money back. What if he comes back a month later, you still have his coin because it's not that great and no one has bought it, and he offers to buy it back, don't you think you'd sell it back to him so you can put that cash into something else?</p><p><br /></p><p>I had a customer buy a coin from me at a small show, walk down the aisle to look at other coins, finds one he really wanted but did't have enough money to buy it because of the coin he had just bought from me, comes back and asks for his money back and even tells me why. I wasn't all that thrilled with his reason, but I gave him his money back. I felt if he had enough balls to ask for it and tell me why, that he must have really wanted that other coin, so I didn't want to stand in his way.</p><p><br /></p><p>But even aside from all these stories, my point, and I think that of some of the others here, is that we would have understood an honest mistake was made, and we would not have taken advantage of that mistake knowing that we all make mistakes. I'm sure some day you will make a mistake and hopefully the other party will be kind and let you off, then you will have a better understanding of why we think the way we do.[/QUOTE]</p><p><br /></p>
[QUOTE="The Penny Lady®, post: 668970, member: 16948"]You know bg, in you B&M $700/$1000 hypothetical above, time DOES matter, especially in the coin industry. Prices can go up and down pretty quickly, especially gold. So if the customer came right back or even a few days later and regretted selling me the coin, for whatever reason, honestly I would have given him his money back. What if he comes back a month later, you still have his coin because it's not that great and no one has bought it, and he offers to buy it back, don't you think you'd sell it back to him so you can put that cash into something else? I had a customer buy a coin from me at a small show, walk down the aisle to look at other coins, finds one he really wanted but did't have enough money to buy it because of the coin he had just bought from me, comes back and asks for his money back and even tells me why. I wasn't all that thrilled with his reason, but I gave him his money back. I felt if he had enough balls to ask for it and tell me why, that he must have really wanted that other coin, so I didn't want to stand in his way. But even aside from all these stories, my point, and I think that of some of the others here, is that we would have understood an honest mistake was made, and we would not have taken advantage of that mistake knowing that we all make mistakes. I'm sure some day you will make a mistake and hopefully the other party will be kind and let you off, then you will have a better understanding of why we think the way we do.[/QUOTE]
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