A disconcerting submission to NGC

Discussion in 'US Coins Forum' started by ToughCOINS, Dec 2, 2019.

  1. ToughCOINS

    ToughCOINS Dealer Member Moderator

    I submitted a very original 1912 $10 Indian to NGC on 11/15/19 at Baltimore. This is a coin I think stands a decent chance of grading full gem because of how clean its surfaces are, and how obviously original it is, so I submitted it all by its lonesome.

    After more than a week, I was alarmed enough at how long it was taking to appear as a submission on their website that I nearly emailed them to inquire as to its whereabouts, but decided to wait.

    The coin finally appeared on the website the next day, so I felt much better at that point. Then, it expectedly took another several days to enter grading, followed by verification. I decided to check my grade today at lunchtime, and when I did, the submission tracking page hung for over 10 minutes before I gave up on it. Tonight I checked again, and this time there is no record of my coin, or even of my submission.

    I've since emailed them, asking what is going on? Perhaps they're experiencing difficulties with their website, issues with their database, or maybe they've lost my submission?

    I suppose I shouldn't worry over nothing, at least not until I know that it's not really nothing . . .
     
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  3. Coinsandmedals

    Coinsandmedals Well-Known Member

    I believe they are just having issues with the website. Here is a post from an admin about the issue on their forums.

    187F986B-2F33-4158-97C9-BCB9026113D0.png
     
  4. micbraun

    micbraun coindiccted

    Don’t worry, Mike, they’re having technical issues. E.g. in the past 2 days I have not been able to add a coin to my registry set. I always get the following error message “The NGC database is experiencing technical difficulties”. There’s also an article on their website about it:
    https://www.ngccoin.com/news/article/7910/
     
    Last edited: Dec 2, 2019
    C-B-D likes this.
  5. C-B-D

    C-B-D U.S. Type Coins or death!

    Same thing happening to me Mike. Just a website crash.
     
  6. Mkman123

    Mkman123 Well-Known Member

    you coins are safe at NGC, don't worry. As soon as things are all fixed, you'll see your grade and maybe update us on what it got
     
  7. jwitten

    jwitten Well-Known Member

    Looking forward to seeing the coin! Did you take pics before grading?
     
  8. physics-fan3.14

    physics-fan3.14 You got any more of them.... prooflikes?

    I know, based on forum posts at NGC, that their website has been experiencing issues.

    I'd also wager a guess, this is probably a very busy time for them. Things are probably going a little slow. I'm guessing a lot of dealers are submitting a lot of coins leading up to the "kick-off" of the next season, starting with FUN. I'd imagine a lot of dealers, like you, are submitting coins to get ready for their next selling opportunities.
     
  9. ldhair

    ldhair Clean Supporter

    Dena is a really cool lady. She has been a really important part of NGC for many years. She gets stuff done.
     
  10. Jaelus

    Jaelus The Hungarian Antiquarian Supporter

    Yup. Same. Submission status has been either hanging or showing no submissions all day, and I have 7 submissions that were previously shown that I submitted at Baltimore.
     
  11. GoldFinger1969

    GoldFinger1969 Well-Known Member

    Thanks for posting this....for a second, I thought all my purchased bills the last year or so were all counterfeit. :D:D:D
     
  12. physics-fan3.14

    physics-fan3.14 You got any more of them.... prooflikes?


    It's too bad, then, that their entire IT staff seems to be negligently incompetent.
     
  13. Jaelus

    Jaelus The Hungarian Antiquarian Supporter

    It's been fixed since earlier today.
     
    GoldFinger1969 likes this.
  14. C-B-D

    C-B-D U.S. Type Coins or death!

    Aaaannnd it's down again. :(
     
    Jaelus likes this.
  15. C-B-D

    C-B-D U.S. Type Coins or death!

    Aaannnnd it's up again! @ToughCOINS did you get results yet?
     
  16. GoldFinger1969

    GoldFinger1969 Well-Known Member

    And DOWN again as of 8:30 PM.......:mad:
     
  17. ToughCOINS

    ToughCOINS Dealer Member Moderator

    Nope . . . Even though they've finally informed me that they've shipped my coin back to me, I still can't find out what it graded.
     
  18. desertgem

    desertgem MODERATOR Senior Errer Collecktor Moderator

    At least they know it was you that brought them to their knees !!!:)
     
  19. C-B-D

    C-B-D U.S. Type Coins or death!

    That makes zero sense. Grades post when the coins ship. Right?
     
  20. Jaelus

    Jaelus The Hungarian Antiquarian Supporter

    Did you ask them for the grade over the phone?
     
  21. ToughCOINS

    ToughCOINS Dealer Member Moderator

    No, I checked after hours.
     
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