Log in or Sign up
Coin Talk
Home
Forums
>
Coin Forums
>
Ancient Coins
>
A Denarius of Otho
>
Reply to Thread
Message:
<p>[QUOTE="Gam3rBlake, post: 8342424, member: 115909"]Yeah I have filed a report with the BBB once in my life and it’s always as a last resort if nothing else works.</p><p><br /></p><p>I am aware they have no power over businesses but if you look at Heritage’s BBB page they tend to be very active in responding to and addressing legitimate complaints through there.</p><p><br /></p><p>You can even read other people’s complaints and some of them found Heritage didn’t help them via email but the BBB complaint did result in a resolution.</p><p><br /></p><p>As I said I don’t like to file BBB reports but I have to have Plan B and Plan C ready in case things don’t go according to plan.</p><p><br /></p><p>I’m not the kind of person who constantly complains and files BBB reports. As I said that is a last resort option if the coin turns out to be of doubtful authenticity and I run into roadblocks in trying to resolve the issue.</p><p><br /></p><p><br /></p><p>There are several steps I would take before filing a BBB report. First I would contact someone higher up at Heritage. If they stood by the authenticity of the coin I would send it into NGC. Only if NGC doesn’t slab it and sends it back in a body bag with a “not genuine” label I would contact Heritage again with this new evidence and request a refund for a second time.</p><p><br /></p><p>Only at this point if they still refused to take any action would I consider a BBB report.</p><p><br /></p><p>I’m pretty sure it won’t get to that point though. I’ve spent so much money with Heritage that it would be dumb of them to lose me as a customer over a $400 lot. </p><p><br /></p><p>It’s just nice to have more options than fewer options.[/QUOTE]</p><p><br /></p>
[QUOTE="Gam3rBlake, post: 8342424, member: 115909"]Yeah I have filed a report with the BBB once in my life and it’s always as a last resort if nothing else works. I am aware they have no power over businesses but if you look at Heritage’s BBB page they tend to be very active in responding to and addressing legitimate complaints through there. You can even read other people’s complaints and some of them found Heritage didn’t help them via email but the BBB complaint did result in a resolution. As I said I don’t like to file BBB reports but I have to have Plan B and Plan C ready in case things don’t go according to plan. I’m not the kind of person who constantly complains and files BBB reports. As I said that is a last resort option if the coin turns out to be of doubtful authenticity and I run into roadblocks in trying to resolve the issue. There are several steps I would take before filing a BBB report. First I would contact someone higher up at Heritage. If they stood by the authenticity of the coin I would send it into NGC. Only if NGC doesn’t slab it and sends it back in a body bag with a “not genuine” label I would contact Heritage again with this new evidence and request a refund for a second time. Only at this point if they still refused to take any action would I consider a BBB report. I’m pretty sure it won’t get to that point though. I’ve spent so much money with Heritage that it would be dumb of them to lose me as a customer over a $400 lot. It’s just nice to have more options than fewer options.[/QUOTE]
Your name or email address:
Do you already have an account?
No, create an account now.
Yes, my password is:
Forgot your password?
Stay logged in
Coin Talk
Home
Forums
>
Coin Forums
>
Ancient Coins
>
A Denarius of Otho
>
Home
Home
Quick Links
Search Forums
Recent Activity
Recent Posts
Forums
Forums
Quick Links
Search Forums
Recent Posts
Competitions
Competitions
Quick Links
Competition Index
Rules, Terms & Conditions
Gallery
Gallery
Quick Links
Search Media
New Media
Showcase
Showcase
Quick Links
Search Items
Most Active Members
New Items
Directory
Directory
Quick Links
Directory Home
New Listings
Members
Members
Quick Links
Notable Members
Current Visitors
Recent Activity
New Profile Posts
Sponsors
Menu
Search
Search titles only
Posted by Member:
Separate names with a comma.
Newer Than:
Search this thread only
Search this forum only
Display results as threads
Useful Searches
Recent Posts
More...