Message:

<p>[QUOTE=&quot;krispy, post: 2057522, member: 19065&quot;]The &quot;new&quot; website seems pretty under utilized by members and very buggy. They haven&#039;t shaken them all out let along thought through all the navigational and user end experience issues, such as your experience providing zero confirmation of your order, until after the fact. </p><p><br /></p><p>I was surprised I was so openly asked by someone in membership, before my issue was resolved, to provide evidence that their system had failed to alert them to multiple incoming support tickets (requests), because they wanted to alert the webmaster to the issue, while mine hadn&#039;t been sorted out. In the end, they provided steps to resolve my issue, which I went through and completed, but not before I went through the trouble of forwarding them emails showing I had requested member support, in order to transact membership renewal purchase!</p><p><br /></p><p>The site looks modern and refreshed, but many of these problems show the quality of the programming to be on par with serious site issues they had in the past, which I also labored through with them to rectify as I encountered problems online with the ANA. Their office staff can and does address and ultimately resolve the issues, but each time they have to devote serious time to these issues.[/QUOTE]</p><p><br /></p>

Your name or email address:

Do you already have an account?

• No, create an account now.
• Yes, my password is:
• Forgot your password?

Stay logged in