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<p>[QUOTE=&quot;brassnautilus, post: 2368615, member: 74300&quot;]You get a 3rd tier of customer service once your store reaches anchor level, basically supervisors of the powerseller customer service.</p><p>The last time I called in to ask that exact question, she said ALL ACCOUNTS get this offer when it&#039;s issued. So....</p><p>Also she was able to reverse a decision to drop my TRS status which occurred when my refund rate passed 0.5%. This is something a lower level customer service cannot execute, and I don&#039;t think a person at that position in their company would lie about structure of their promotion programs<img src="styles/default/xenforo/clear.png" class="mceSmilieSprite mceSmilie105" alt=":yuck:" unselectable="on" unselectable="on" />[/QUOTE]</p><p><br /></p>

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