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<p>[QUOTE=&quot;USS656, post: 6592096, member: 6641&quot;]Okay, our tax dollars at work - I&#039;d give this program a D grade based solely on my experiences over the last couple of years as an external customer. Customer Satisfaction should be within the scope of any ISO 9001 program.&nbsp; The Mint apparently does not have the expertise or bandwidth to run an internal program so they sub it out to two different companies who may not suffer in reputation when the mint fails to deliver quality or improve where there are systemic issues to/for their customers. I question the wisdom of this philosophy...</p><p><br /></p><p>Own it, live it, do it, improve it and verify it.&nbsp; If I was the Director this is the philosophy I would be pushing down through the organization.</p><ul> <li>Own it - You are the one responsible</li> <li>Live it - Believe this is your mantra and everyone plays a critical part</li> <li>Do it - Empower the people, train them, and monitor progress</li> <li>Improve it - Identify your systemic issues, identify the root causes and make changes</li> <li>Verify it - Make sure the changes address the systemic issues</li> </ul><p><br /></p><p><a href="https://dynamis.com/united-states-mint-awards-dynamis-with-idiq-contract-to-implement-iso-9001-certification/" target="_blank" class="externalLink ProxyLink" data-proxy-href="https://dynamis.com/united-states-mint-awards-dynamis-with-idiq-contract-to-implement-iso-9001-certification/" rel="nofollow">https://dynamis.com/united-states-mint-awards-dynamis-with-idiq-contract-to-implement-iso-9001-certification/</a></p><p><br /></p><p><font size="6"><span style="color: #0000ff"><b><i>UNITED STATES MINT AWARDS DYNAMIS WITH IDIQ CONTRACT TO IMPLEMENT ISO 9001 CERTIFICATION</i></b></span></font></p><p><i><span style="color: #0000ff">Oct 10, 2018</span></i></p><p><i><span style="color: #0000ff">Dynamis is excited to announce that the United States Mint awarded us with an Indefinite Delivery, Indefinite Quantity (IDIQ) contract to both design and implement an ISO 9001:2015 Quality Management System (QMS) within their Manufacturing Directorate, covering their four manufacturing sites located in Philadelphia, Denver, San Francisco, and West Point.</span></i></p><p><i><span style="color: #0000ff"><br /></span></i></p><p><i><span style="color: #0000ff">Together with sub-contractor, Radian Compliance, Dynamis will identify the QMS scope and assist in identifying and resolving support requirements for the entire ISO 9001:2015 Implementation and Certification process for the United States Mint. Dynamis will develop the United States Mint’s ISO QMS, including assessments, training, identification of processes, process improvements, risk management and documentation development—all intended to enhance the overall quality of the digital design, die manufacturing, and coining processes at each of the production site.&nbsp; </span></i></p><p><i><span style="color: #0000ff"><br /></span></i></p><p><i><span style="color: #0000ff">The IDIQ support will include: Assessment, Identification of Requirements, Implementation (Requirements of Products and Services, Documentation Development, Training), Analysis and Evaluation, Improvement, and Internal and External Audits.</span></i></p><p><i><span style="color: #0000ff"><br /></span></i></p><p><i><span style="color: #0000ff">Dynamis is honored to support the United States Mint with both the improvement of the quality of their processes and systems and the fulfillment of their mission.</span></i>[/QUOTE]</p><p><br /></p>

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