2020 ASE Proof - On the way back to the mint

Call them on Monday!

 

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You're looking at 6 to 8 weeks. They throw them in a pile.

 

I believe they give you a credit on your card and you have to reorder don't you?

 

They give you options on the return sheet. I opted for replacement.

 

it's on it's way, fingers crossed

 

Received replacement today. As a note, it took 21 days from the time they received my return to the time I received the replacement. Not great, but not bad. Wish they had a system that would notify you that they received the return so you knew it was received okay. The new coin looks good. A little dust inside but considerably less than the 1st. Glad to have it behind me!

 

A year later and here we go again - the 2021 proof is going back to the mint for a quality issue. I am unhappy as a customer of the US Mint because of a few different issues on how they operate. I look forward to the change of this design so I can buy less from them. How hard is it so inspect coins when the issues are so obvious?

 

That got me to take a second look at mine. I got lucky, I suppose.

 

I took a flyer on the 2014 gold Kennedy commems, and bought the limit, five of them. Every stinkin' one of them had that same kind of issue -- hazy arcs around the periphery. I sent them all back. I bought one years later for around spot, and it had two copper-colored spots, but no haze.

 

This is why I don't deal with the mint and probably never will.

 

I sent every one back except for one, and I wasn't enthralled with the one I kept either. Marked the first time that I ever sent a mint product back due to issues

 

So sorry Darryl........ya won't get a replacement. Better to sell in the aftermarket and get a few profit shekels......

 

It's going back, if I do not get a replacement then I will buy one in the after market. Sorry to hear you also had issues.

Unfortunately what the mint seems to forget is that customers have long memories, at this point I would be okay if they got out of the business of supplying coins to the collector community. They have had issues for a while that they have not been able to fix and it is ultimately the Directors fault. Until they get a Director that truly cares about Customer Service and more importantly Quality they are doomed to continue to make the same mistakes. I would imagine they are ISO certified, I would love to have a long talk with their Certification company.

 

Okay, our tax dollars at work - I'd give this program a D grade based solely on my experiences over the last couple of years as an external customer. Customer Satisfaction should be within the scope of any ISO 9001 program. The Mint apparently does not have the expertise or bandwidth to run an internal program so they sub it out to two different companies who may not suffer in reputation when the mint fails to deliver quality or improve where there are systemic issues to/for their customers. I question the wisdom of this philosophy...

Own it, live it, do it, improve it and verify it. If I was the Director this is the philosophy I would be pushing down through the organization.

• Own it - You are the one responsible
• Live it - Believe this is your mantra and everyone plays a critical part
• Do it - Empower the people, train them, and monitor progress
• Improve it - Identify your systemic issues, identify the root causes and make changes
• Verify it - Make sure the changes address the systemic issues

https://dynamis.com/united-states-m...contract-to-implement-iso-9001-certification/

UNITED STATES MINT AWARDS DYNAMIS WITH IDIQ CONTRACT TO IMPLEMENT ISO 9001 CERTIFICATION
Oct 10, 2018
Dynamis is excited to announce that the United States Mint awarded us with an Indefinite Delivery, Indefinite Quantity (IDIQ) contract to both design and implement an ISO 9001:2015 Quality Management System (QMS) within their Manufacturing Directorate, covering their four manufacturing sites located in Philadelphia, Denver, San Francisco, and West Point.

Together with sub-contractor, Radian Compliance, Dynamis will identify the QMS scope and assist in identifying and resolving support requirements for the entire ISO 9001:2015 Implementation and Certification process for the United States Mint. Dynamis will develop the United States Mint’s ISO QMS, including assessments, training, identification of processes, process improvements, risk management and documentation development—all intended to enhance the overall quality of the digital design, die manufacturing, and coining processes at each of the production site.

The IDIQ support will include: Assessment, Identification of Requirements, Implementation (Requirements of Products and Services, Documentation Development, Training), Analysis and Evaluation, Improvement, and Internal and External Audits.

Dynamis is honored to support the United States Mint with both the improvement of the quality of their processes and systems and the fulfillment of their mission.

 

Waste of money .

 

Agreed I had the auto enrollment questioning should I open? Wanted to keep fully intact? Finally opened the 2nd I was able to get truly a amazing coin even still! Hope Daryl gets a replacement! A few blue felt specks on outside of capsule that's it. TY for post

 

And people wonder why the Chinese are taking advantage of so many people.

 

Just hire 15-20 Locals around West Point who could use the jobs and do fulfillment in house and under US Mint controls? Seems a no brainer? Every time you outsource a service you lose control of that service? Seen any filling stations that still wash your windows or ask to check your oil?

 

Watch the gold proofs next record sell out?