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<p>[QUOTE=&quot;treylxapi47, post: 2065329, member: 41863&quot;]Here&#039;s the email response I received this morning. Pretty good response time US Mint, although I shouldn&#039;t have had to beg for info.</p><p><br /></p><p>&quot;Dear Mr. McGovern,</p><p><br /></p><p>Please accept our apologies for the inconvenience this may have caused.</p><p><br /></p><p>The distribution center did experience an issue which caused a small portion of total orders for the American $1 Coin and Currency Set to ship prior to other orders which were placed on past days. All orders which were placed prior to this issue will still be allocated inventory and shipped when available. While this product is in high demand, there will be enough inventory available to ship all orders placed prior to the orders which have shipped. We apologize for the delay in getting you your order and appreciate you shopping with the United States Mint. Please be advised that at the moment this item is still on backorder and will ship once it become available.</p><p><br /></p><p>For general information, you may contact us seven (7) days a week from 8:00 AM to 12:00 midnight Eastern Time. Hearing and speech impaired customers with TTY equipment can reach us Monday through Friday from 8:30 AM to 5:00 PM Eastern Time or by visiting us online at <a href="http://www.catalog.usmint.gov" target="_blank" class="externalLink ProxyLink" data-proxy-href="http://www.catalog.usmint.gov" rel="nofollow">www.catalog.usmint.gov</a>. To contact us by email, please reply to this correspondence or send an email to <a href="mailto:usmint-support@catalog.usmint.gov">usmint-support@catalog.usmint.gov</a>.</p><p><br /></p><p>We appreciate your interest in United States Mint products, programs and services.</p><p><br /></p><p>United States Mint</p><p><br /></p><p>Customer Service Center</p><p><br /></p><p>1-800-USA-MINT (872-6468)</p><p><br /></p><p>TTY 1-888-321-MINT (6468)</p><p><br /></p><p>001-1-202-898-6468</p><p><br /></p><p>Visit us at <a href="http://www.catalog.usmint.gov" target="_blank" class="externalLink ProxyLink" data-proxy-href="http://www.catalog.usmint.gov" rel="nofollow">www.catalog.usmint.gov</a> to check on your order status, update your US Mint profile and to place new orders.</p><p><br /></p><p><br /></p><p><br /></p><p><br /></p><p><br /></p><p>Original Message Follows:</p><p><br /></p><p>------------------------</p><p><br /></p><p>Greetings,</p><p><br /></p><p><br /></p><p><br /></p><p>I would just like to convey my sincerest disappointment over how my order was handled most recently from the United States Mint. I placed and paid for 5 sets of Native American $1 Coin and Currency sets on December the 4th to give away as Christmas presents to members of my family and other interested parties (while keeping one set for myself).</p><p><br /></p><p><br /></p><p><br /></p><p>As of January 16th, I have received ZERO communication, and ZERO coins. I have also observed where many parties have received coins well after I placed my order with the mint. I am appalled at that type of service in an industry such as this and it severely taints my perception of what I once considered a beacon of numismatic integrity. I am a relatively small buyer on the scale of volume that the Mint sells at, but I am sure there are many individuals who have observed the several hiccups the Mint has made over the last several years, just as I have, and who are equally disappointed.</p><p><br /></p><p><br /></p><p><br /></p><p>I am a relatively young collector, and have only made purchases from the Mint over the last couple of years, but I do make purchases regularly, and anticipated doing so for many years to come up until this most recent incidence.</p><p><br /></p><p><br /></p><p><br /></p><p>I would like to think that the holidays had something to do with the miscommunication and resulting slow service, and would like to see an amicable remedy provided to the current situation.</p><p><br /></p><p><br /></p><p><br /></p><p>Here is my order number:</p><p><br /></p><p>USM027</p><p><br /></p><p><br /></p><p><br /></p><p>Any follow-up information will be much appreciated&quot;</p><p><br /></p><p>Actually my initial email is included at the bottom.[/QUOTE]</p><p><br /></p>

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