1950 proof set coins are outside Cellophane bags. Want advice.

I would agree on the manner in which they were shipped. I would also agree that this lacks the professionalism of their reputation. If it were myself, I'd weigh what was paid and the condition versus a return. But I would at the very least contact them about the matter irreguardless.

 

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I have bid in Heritage auctions since 1997. In that time I have had about 100+ transactions and 2 occasions where I was displeased and demanded they give me a refund. In both cases they did but remember it is Christmas Eve; you might want to wait until after Christmas. Also, decide in advance just what it is you want them to do; that way you have more control of the final result. good luck. james