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<p>[QUOTE=&quot;OldShutEye, post: 1229275, member: 31918&quot;]Hey, guys.&nbsp; I just wanted to check in and give an update.&nbsp; I&#039;ve been having a hard time reaching and communicating with PCGS about my Pitt token.&nbsp; This is my first experience with them, and hopefully my last.&nbsp; Are they always so rude?&nbsp; Here is the the e-mail I sent them over two weeks ago, to which they never replied:</p><p><br /></p><p>&quot;Hi.&nbsp; I recently sent a coin to you, which you slabbed and ID&#039;d as a</p><p>Genuine 1766 Pitt Farthing, Not Gradable.&nbsp; ID #232.97/19871086.&nbsp; After</p><p>further research, I believe the coin is, unfortunately, a halfpenny.</p><p>What is the best course of action?&nbsp; I don&#039;t want your database to</p><p>incorrectly reflect the number of known Pitt Farthings, nor do I want</p><p>my coin to be erroneously slabbed.</p><p><br /></p><p>The dealer through whom I submitted the coin is retired, and it was a</p><p>hassle using him as an intermediary.&nbsp; If AT ALL POSSIBLE, I would MUCH</p><p>prefer to return the coin to you directly, have it reassessed,</p><p>properly slabbed, and sent directly back to me--at your expense.</p><p>Considering the error is totally yours, I do not want to be further</p><p>inconvenienced by again having to use the retired dealer as a middle</p><p>man, nor do I want to have to pay him an additional fee.&nbsp; Furthermore,</p><p>I expect my coin will be moved to the front of the inspection queue,</p><p>and that I won&#039;t have to wait an additional six weeks to receive it</p><p>again.</p><p><br /></p><p>I have attached a photo of the coin in question, as well as a link to</p><p>the CoinTalk forum thread, which discusses the discrepancies between</p><p>my suspected halfpenny and a genuine Pitt farthing.</p><p><br /></p><p><a href="http://www.cointalk.com/t184683/" class="internalLink ProxyLink" data-proxy-href="http://www.cointalk.com/t184683/">http://www.cointalk.com/t184683/</a></p><p><br /></p><p>I look forward to hearing from you.&quot;</p><p><br /></p><p><br /></p><p>After not receiving a reply, I finally resolved to phone customer service this week.&nbsp; It took me a couple of days to even get through to them.&nbsp; When I did, I was &quot;helped&quot; by a very curt and rude female customer service rep.&nbsp; She said she would have time to reply to e-mails if customers would stop calling her all day.&nbsp; I tried to explain my situation, regarding the Pitt token, but was consistently interrupted.&nbsp; She assumed I was questioning the grading itself, not the identification.&nbsp; I was finally able to explain myself, to which she replied that a PCGS expert had ID&#039;d the coin, and, therefore, he must be right and I must be wrong.&nbsp; I asked her to please read the e-mail I had sent, which includes photos of the coin, as well as a link to this forum discussion, which she flat out refused to do.&nbsp; She said, with much exasperation, that if I insisted on having the coin assessed again, I would have to go through the submission process again, via my dealer, and that she would not even forward my e-mail/concerns to the grading department prior to resubmission.&nbsp; At no point did she apologize for PCGS&#039;s possible error, nor its poor customer service; nor did she offer to in any way facilitate the process from here on out.&nbsp; I hope, for PCGS&#039;s sake, that this &quot;customer service&quot; rep is reassigned to a more suitable position.</p><p><br /></p><p>At this point, I&#039;m weary of the whole endeavor.&nbsp; If anything, I&#039;m tempted to break my coin free of its PCGS slab and submit it to a different grading service altogether.&nbsp; Thoughts?[/QUOTE]</p><p><br /></p>

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