Have any CT members won any lots in Bertolami's E-Auction 92? I won lot #506 in the auction that ended on October 6th, paid right away, and received notice on the 10th that my payment had been received by them. That was 18 days ago and after several unanswered emails requesting shipping information, I still have not heard from them. If you won anything in this auction, have you received a tracking number or any other information regarding shipment of your purchase? I have not bought through this auction house before, so I don't know if this is a normal delay for them or I should be concerned. Thanks for any responses.
I won a single lot, paid as soon as I got the invoice, and just received a tracking number yesterday for a delivery scheduled for Thursday. It seems they are just now shipping things.
Unfortunately there seems to be more of a delay from Italian and, sometimes, Spanish, auctions - they need to apply for export permits if the item is more than 70 years old and this can take up to 3 months! How fast this actually turns out to be varies dramatically as it appears to depend on how busy the government permit office is at the time.
Bertolami auctions are held in the UK, not in Italy. I won a lot and received it yesterday from London (I live in Italy). I suggest you to reply To their payment acknowledgment asking for the tracking code. Anyways they started shipping on monday.
Thanks. Yes, I did reply to the email they sent acknowledging the reception of my payment but received no response.