I received a coin yesterday from a reputable coin dealer. After examining the coin, I noticed that the coin was loose and touching the case from inside. I was able to smack the case and put the coin back to the correct position and I now see that the coin was in that pitched position for a while. The coin left around scratched mark on the case and the coin suffered some contact marks. I've reached out to the coin dealer asking for an exchange since the coin is no longer PF 70. They want me to pay for the shipping to and from their store since this is caused by NGC not them and that mark does not change the PF 70 rating. Correct?
NGC is not going to pay for the shipping. and they don't know what the coin has been through after it left their hands. The blame game runaround, instead of resolving the issue. sounds like.
You should have saved the money and bought a 69 in the first place. In any event, your complaint is with the seller, not NGC. Chris
I think you should just pay the shipping for the exchange. Not really anybody's fault. Dealers view people that return certified coins as massive time wasters, in my discussions.
If you had left it like that and photographed it how you received it, that would be the dealer's fault. The seller is responsible for the coin reaching the buyer in the same state they sent it, and if not, the seller can make an insurance claim (or take the loss if they self insure). Once you opted to smack the case to get the coin back in position, however, you lost your argument that the dealer was responsible.
What is the black spot above the red arrow? To me, that would be much more distracting from the PF70 grade than the minor frost break on the rim. IMO, if you are returning the item, you pay the postage. As an E-Bay seller of mostly certified coins with excellent photos, returns are a huge waste of my time, and no way am I pay the return shipping fee.
The pains of collecting 70s. If you can get the dealer to take a return that is frankly your best bet, but IMO they are under no obligation to do so. The safest bet is to send to NGC to reholder. NGC will not pay shipping either direction even if their fault. It's already been said, but in terms of long-term investment, you're better off buying these in OGP, or as 69s. That said, if you want perfect coins, be prepared for a bit of frustration (such as the present dilemma) in your quest to assemble this set.
Sounds like everyone is going to blame everybody else. NGC will never admit it's their fault nor will the dealer. It doesn't really matter whose fault it is, all that doesn't matter is that you're unhappy with the coin. You can either keep it as it is in a labeled MS 70 holder or pay the small fee to return it and have another one shipped to you. Hopefully the replacement will be more suitable to your liking. I just don't think the cost of shipping is worth the argument of frustration you would be giving yourself by trying to determine who is at fault and who should pay for the shipping.
Quite agree. How many times did you have rap the case before it (the coin) resided in the position you thought it should be in? The argument could be made that you damaged the coin by doing so. Also, the dealer, knowing of the original position of the coin, could make the assessment that it was you who damaged the coin. Pay the return shipping and hope that he does not notice.
Why would someone pay for a 70 without inspecting it in person first, to make sure there's nothing wrong with the coin, the holder, or how the coin is in the holder? Round trip shipping for the exchange is on the buyer in my book. Buy 69s, sell 70s.
The coin that I bought from an online dealer is a second-hand coin that the dealer acquired from another customer. I had no way of checking the condition, other than trusting the seller. After comparing photos from NGC site and the photo that the dealer had, they've agreed to exchange the coin at their expense. The coin was seated properly by NGC over 20 years ago but sold to me with one side wedged against the case. Most likely stayed in that position for years looking at the indentation on the holder. Thank you all for your input.
I didn't mention this before but the coin that I got is not even the one I bought. NGC # doesn’t even match the coin listed on their site. Not sure why they switched on me without disclosing.
If the description didn't say "stock photo" or something like that, then yeah, they should've disclosed that.
No mention about the stock photo or that the SN may vary. I even emailed them about the SN before purchasing the coin.
If you see a stock photo in a listing, chances are you may receive one in a lot the dealer has obtained. They should make that clear but sometimes don’t.
John, why not collect Bust halves in circulated condition and you won’t have to worry about such “issues” anymore. J/K I am glad it worked out in the end and the dealer made it right.