Problem with Vcoins dealer

Back on November 11th I bought and paid for a coin from a Vcoins dealer. He shipped in a couple of days and a few days later I got a package from him. It was the wrong coin. He sent my coin to someone else and I got the other guys coin. OK, no problem I thought. I emailednthe seller and sent the wrong coin back the next day. He told me when he got it back but was waiting for the other guy to send my coin back. He never did. I have been trying to get my $150 refund ever since. I have sent several emails and he has had several excuses but no refund yet. The last reply said he was having money problems and had to wait until he was paid from his regular job. That should have been yesterday. He has ignored my last email. If he has a legitimate reason that's fine but communication would be nice. I don't have money growing on trees either. I'm just a retired guy with a small coin budget like many other collectors.

 

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How did you pay? You may have methods for resolution through that avenue.

 

I paid with PayPal.

 

@alde If you paid with Paypal open a dispute through them. It seems like you've given the guy more than enough courtesy time to fix the issue and since you've been getting the runaround I'd use the buyer protection Paypal provides and open a case.

 

I'll look into doing that. I really like to give people the benifit of the doubt but I hate being ignored and given the run around.

 

There's also a time limit on how long you have to open a dispute with Paypal. It used to be 45 days but I think they expanded it to longer. In some of my past experiences with bad sellers they would use every excuse in the book to try and delay it past the point where a case could be opened. Not sure if that's what was occurring with your seller but quite a bit of time has past for them to make it right and I'd open a dispute at this point.

 

It's now 180 days:
https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution

This only applies if you used regular paypal (gifts and services) not paypal gift (friends and family).
If you purchased using paypal funded by a credit card, a charge back may also be possible with your credit card company (if the time period hasn't expired).

 

I just started the process through Paypal but at this point its just an email to the seller. It is from Paypal though so maybe he will take it more seriously.

 

One additional word of advice, do not close that case until you have your refund in hand or Paypal closes it even if the seller asks or makes all sorts of promises. I made that mistake once and there's no way to reopen it at that point and your basically stuck with a loss if you do.

 

Thanks for the advice. I will do just that.

 

You should definitely contact Vcoins management and let them know what is going on.

 

Paypal is the easiest way to go, they usually give the seller a few days and if there is no response they side with you. Still not sure how the refund would work, usually my PayPal experiences are with ebay and its ebay that ends up taking a loss if the seller won't refund.

 

Yep
Contact vcoins

 

That sucks ... I hate coin-complications

Ummm, but sadly I also feel lousy for the poor dealer that sent a "winner" to the guy that bought a loser and sent the "loser" to the guy that paid for a winner ... I'm assuming that he is trying to get your coin back from the lucky-pup who scored your coin?

... but yah, that's "his" problem, not your problem, so either way he should make-good with you so he won't lose another customer (I feel sorry for both of you ... once again, it pays to buy from reliable sellers)

All of my go-to sellers would merely "eat it" and "fix it" => it pays in the long-game

 

In the last 30 years I have sent the wrong coin several times myself. CNG also did this with me last year (which worked out excellent as I bought BOTH coins). The dealer will sometimes have an uproad battle trying to get the other coin back as the other person may ignore the request, deny they have the coin, whatever. I cant comment on this dealers financial situation, but I am sure that put another monkey wrench into the system for you to recover either the coin of the funds. But, my advice as others is to contact VCoins:

https://www.vcoins.com/en/Contactus.aspx

Dont let it go or nothing will be done.

Good luck!

 

I will contact Vcoins if I don't get satisfaction soon. The other guy did keep my better and more valuable coin and refused to send it back after several requests from the seller. The seller said he contacted Vcoins about him.

I have been selling coins on ebay for several years. I sold off most of my US coins through ebay and have had to refund money to buyers at my loss for lost coins. I have always had the funds in reserve for that and returnes. It's just good bussiness practice to have contingency funds available for things like this. I don't belive that he couldn't come up with $150 in more than 2 months.

 

I am curious which vcoins dealer you are having a problem with.

I am being scammed by Ancient Coin Art.

I paid for a coin from him 10/22/2016. Heard nothing for 2 months. Started PayPal resolution. 5 days before the resolution would have gone to escalation he pops up and offers me a 20% discount on any other coin he has, says he can't find mine. I foolishly pick a coin to replace mine. He says he mailed it. I wait a couple days, nothing, guess what PayPal resolution runs out. I don't know if I can reopen the resolution or not. I think he timed this all perfectly to prevent my PayPal resolution from working.

I just wonder if this is the same guy you are having trouble with. I am contacting vcoins about this...

 

It's not the same seller. I'm not ready to out him yet. I still think he may come through. As somebody suggested he is an older guy that says he is having health issues. I am tending to belive him and will wait a bit longer. I won't close the paypal claim until I'm paid back though. The whole thing was caused because the other buyer didn't return my coin.

 

You all are too nice. By most objective standards this is total horse malarkey. Being a responsible and moral businessperson means you either deliver what someone paid for or you give them their money back. No waiting. No excuses. Now.

They're deadbeats IMO and you should drop the hammer on them every way you can or you run a good chance of getting screwed.

I know he's taken a lot of heat on this board, but Barry Murphy helped keep many of the marginal vCoins dealers in check. I'm seeing likely fakes more often since he left and then this stuff in this thread really gives me concern on where that platform is going. Which sucks.

 

Raise an issue with a Paypal or your credit card company